Business Analyst, Project Management and Transformation Office

Business Analyst, Project Management and Transformation Office

Monday, December 2, 2024

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

We are hiring a Business Analyst, Project Management and Transformation Office!

Reporting To:

Full-Time/Part- Time: Full-time

Posting Date: December 2, 2024

Closing Date: December 13, 2024

Hours of Work: 8:30 a.m. – 5:00 p.m.

Office Location: Toronto, ON

What we offer:

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employment

The Opportunity:

Reporting to the AVP, Project Management and Transformation Office (PMTO), the Business Analyst is responsible for working closely with internal business stakeholders and Project Managers to investigate opportunities for larger and more complex system and process improvements. They will perform data collection activities, participate in communication plans and impact assessments to ensure streamlined day-to-day operational efficiency. They will actively ensure all documentation regarding PMTO procedures and processes are accurate and stored appropriately. Additional responsibilities will include analyzing and preparing reports on outcomes of transformation projects and assisting with the maintenance of dashboards used to communicate the activities and progress of the PMTO.

How you will contribute:

• Facilitate working sessions with business and function experts to conduct analysis for projects
• Support the execution of strategies and goals developed during stakeholder consultation
• Evaluate project submission requests and participate in the development and presentation of solution proposals
• Act as a consultant for projects managed by the PMTO
• Help develop communication strategies for project releases
• Identify gaps in delivery approaches and provide recommendations on areas of improvement for future projects
• Maintain enterprise project management reporting, including the portfolio dashboard, enterprise risk log, and ad-hoc reports as required
• Collaborate with PMTO Lead Title and Project Managers to complete change and impact assessments, and craft change and communication plans for projects
• Liaise with Training department to manage support, communication, and documentation of process changes
• Liaise with IT Product Owners, Business Analysts, Developers, and QA Specialists to ensure development of system changes meets expectations
• Build mockups, examples, and prototypes of proposed changes
• Facilitate stakeholder research via surveys, focus groups, and other means of eliciting business requirements
• Participate in Scrum ceremonies to manage and facilitate project backlogs
• Use tools such as MS SQL and other relevant queries to extract data analytics to support business operations
• Assist in the maintenance and improvement of Power BI dashboards and Sharepoint sites owned by the PMTO team
• Facilitate workshops and information sharing sessions
• Other duties assigned by management

The experience you need:

• Post-secondary education
• CSPO certification or equivalent working knowledge of Product Ownership in a SCRUM framework
• 2+ years’ experience with First National systems an asset
• Minimum 2 years BA experience or certification (IIBA) an asset
• Strong technical aptitude
• Strong analytical thinking and problem-solving skills
• Excels at strategic thinking
• Highly proficient with Microsoft Office (PowerPoint, Word, and Excel)
• Moderate proficiency with business intelligence tools (SQL, PowerBI, Tableau, etc.)
• Strong verbal and written communication skills
• Knowledge of Agile methodologies and SCRUM framework
• Builds trusting relationships with all stakeholders
• Ability to self-motivate, prioritize, and meet all deadlines

Relationships:

External Customers: Projects may involve interactions with investors, 3rd party business partners, software solution companies, and other external stakeholders as appropriate.

Internal Customers: You will have regular interactions at multiple levels within the organization, including business stakeholders, Subject Matter Experts, Senior Management, Executives, Business Analysts, and Product Owners.

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e., using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

We would like to thank all applicants for their interest in this vacancy, but only candidates selected for an interview will be contacted.