Business Analyst - Level 3-Daily

The job position is in the Cash Management control tower team where the main activities are the monitoring and incident management of Cash Management, SWIFT and Monétique (payment cards' transactions) activities of client in Europe. This team is part of a bigger worldwide setup based in Singapore, Paris, Brussels, Lisbon and Montréal.

The main mission: ensure a 24/7 follow-up of all financial operations on highly critical banking applications in a “follow-the-sun” setup for cash management activities. Thus, working hours are from 11.30AM to 19.30PM during the week. Weekend shifts are required (every 2 weekends at the beginning).

The main activity at the beginning of the mission will be to monitor the transactions related to payment cards in Europe. Then after 4 months, the contingent workers are trained on others monitoring activities related to SWIFT and Cash Management transactions.

1. Follow working instructions for the monitoring tasks
2. Use the monitoring tools required for the activities
3. Based on the working instructions, detect alerts and call level 2 in a timely manner or report incidents and ensure follow-up.

• 1 to 5 years’ experience either in the fields of IT or Application Support, banking operations/client service or Client Management (call-center...), functional monitoring.
• A background on Cash Management and/or Swift would be considered as a strong asset.
• University degree is a plus for the job.

• Knowledge on ticketing tools (like JIRA, Service Now...)
• Basic knowledge on Information Systems and Technical/Functional architecture
• Knowledge on financial messaging standards (SWIFT MT/MX, SEPA...) is a plus.

• Strong communication skills (writing and oral) in English and in French if possible
• Client focus: Ability to analyze and understand internal business users and to bring them support
• Analytical and information structuring skills
• Trouble shooting: be able to take initiatives and problem solving
• Stress resistance: responsiveness and capacity to prioritize your actions
• Rigorous and accuracy
• Ability to collaborate (strong team player)
• Languages: French recommended and fluent in English