Business Analyst (Intermediate) 0287-0810

HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.

Description

Job Responsibilities

1. Develop and maintain key stakeholder relationships
2. Model and assess current processes through facilitation of brainstorming workshops with stakeholders, as well as analysis of existing documentation
3. Critically evaluate information gathered from multiple sources to understand stakeholder needs and build a full picture
4. Facilitate discussions to identify target operating models and document the conceptual target state and its processes, addressing current state gaps, needs, and pain points
5. Gather requirements and document detailed business requirements, use cases and user stories
6. Elicit, document, validate and prioritize functional and non-functional system requirements in collaboration with business clients, end users and project stakeholders
7. Apply expert elicitation techniques to probe, challenge, and understand business needs
8. Collaborate with cross-functional stakeholders to develop a case for change, taking into consideration people, processes, and technology
9. Influence and provide advice to business and IT stakeholders based on a view of the full cross-functional picture
10. Support or participate as needed in developing high-level rough order of magnitude cost estimates for project execution
11. Conduct presentations regarding assessment findings/recommendations, project status and current issues
12. Ensure project delivered on time, on budget and within quality targets
13. Support implementation teams through execution phases to clarify and address gaps in business requirements while maintaining a customer focus

Required Skills/Experience

1. 3 – 6 years of relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).
2. Experience in digital transformation initiatives with delivery operating in Waterfall (SDLC) and Agile methodologies (Scrum, Kanban, XP)
3. Experience in writing use cases and business requirements documents, user stories, and acceptance criteria
4. Experience developing processes flows using BPMN 2.0 Standards
5. Experience with business capabilities mapping
6. Customer focused and collaborative
7. Strong facilitation skills and writing skills
8. Strong stakeholder relationship management skills
9. Ability to multi-task and work on multiple projects simultaneously in a fast-paced environment
10. Ability to work through ambiguity
11. Ability to work independently
12. Intermediate to advanced knowledge of MS Office, Jira, and Confluence
13. Possess a strong desire to innovate with a willingness to understand concepts and get involved at the base level

Desirable Skills/Experience

1. Experience in Consulting or a professional services environment is preferred
2. Good understanding of ERP architecture / retail capability model is preferred
3. Qualifications in Lean / Six Sigma designation is an asset

Must Haves

1. 3+ years' relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector)
2. 3+ years' experience in writing use cases and business requirements documents, user stories, and acceptance criteria
3. 3+ years' experience developing processes flows using BPMN 2.0 Standards