Business Analyst II (Pharmacy)

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

The TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!

As a Business Analyst II you’ll collaborate with a diverse user-centric product team to deliver innovative solutions that drive user engagement and streamline processes. We are seeking a curious, independent and experienced individual who can work easily in a matrix organization to develop and execute on initiatives that support present and future product needs.

• Design and implement product solutions in order to solve complex business problems; draft business requirements, investigate options and provide sound recommendations
• Collaborate with product managers to understand feature set and requirements
• Collaborate with UX designers and technical leaders to ensure both business and technical considerations are accounted for
• Create detailed user stories and workflows that translate business requirements into actionable items for developers
• Work closely with front-end and back-end development teams to ensure good understanding of user stories; Lead refinement sessions, participate in daily-stand-ups, etc.
• Maintain a strong understanding of TELUS Health, products and services, organizational delivery capabilities
• Support security and privacy impact assessment activities ensuring our product meets the highest standards from inception through to implementation
• Actively participate in project team meetings and lead relevant discussions
• Lead and facilitate feature demos with cross-functional stakeholders
• Provide reporting and visibility to the product team on group or project specific progress and identify areas of risk or areas that require additional support

Qualifications

You’re the missing piece of the puzzle

• 3 + years previous experience as Business Analyst or comparable role
• Proven ability to collect requirements and document needs in clear and concise user stories
• Familiarity with software development life cycle and experience working with developers in an agile team structure.
• Ability to influence cross functional teams
• Excellent interpersonal and communications skills; strong delivery and creation of presentations to team members
• Highly developed personal planning and organizational skills: initiating, planning and organising activities simultaneously within a project as well as with multiple projects
• Ability to quickly understand technical details and dependencies related to APIs and other systems
• Demonstrated ability to adapt quickly to change and provide change management guidance to others
• Strong analytical problem identification, and problem solving skills
• Capable and willing learner who proactively researches solutions to business challenges
• Highly proficient in Excel, Visio, MS Access, Google Suite
• Experience using Jira, Confluence or other software management tools

Great-to-haves

• Bilingual preferred but not required
• Pharmacy, Pharma, Group Insurance, Healthcare IT experience is an asset
• Project management certification will be considered an asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $64,000-$96,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.