Business Analyst II

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Enterprise Enabling Functions

Pay Details:
$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

Lead, analyze, document, and manage business requirements throughout the lifecycle of an initiative in alignment with the business needs and strategies.

CUSTOMER

• Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
• Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations based on the end-to-end customer experience.
• Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to meet customer needs.
• Work with Change Management to assess and ensure that customer and employee experience/stakeholder impacts are appropriately identified and managed.
• Document requirements-related dependencies and constraints by bridging communication between business and technology stakeholders.
• Work with relevant stakeholders on defining acceptance criteria for testing and support the development of test scripts and subsequent testing of developed solutions.
• Manage the traceability of business requirements.
• Leverage specialized domain, product, and systems knowledge to provide business/product subject matter expertise and drive focus toward business value.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas and find opportunities for improvement.
• Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

SHAREHOLDER

• Ensure work meets associated regulatory and framework controls, standards, and best practices.
• Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
• Apply analytical skills to understand business problems, impacted stakeholders, and proposed solutions.
• Identify, document, and actively manage material risks and issues, escalating to appropriate leadership when necessary.
• Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
• Support change management planning and activities, including operational readiness.
• Support implementation and post-implementation planning and activities.
• Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.
• Provide support and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.
• Adhere to the TD Code of Conduct.

EMPLOYEE / TEAM

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork.
• Continuously enhance knowledge/expertise in own area and participate in knowledge transfer within the team and business unit.
• Stay current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management and development activities, including cross-training.
• Keep others informed about the status/progress of projects and relevant information related to day-to-day activities.
• Contribute to the success of the team by assisting others in the completion and performance of work activities.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank.

BREADTH & DEPTH:

• Knowledgeable in business analysis and delivery execution practices and standards.
• Acts as a conduit for business and user interaction with technology.
• Ensure business processes/systems impacted by requirements are analyzed and acceptance criteria are well understood.
• Identify risks and impediments and lead problem resolution.
• Lead Requirements Management for low to moderate complexity/risk.
• Possess discipline, rigor skills, and subject matter knowledge to the requirements elaboration and validation process.
• Support the identification, maintenance, and reporting of traceability of requirements.
• Work performed under minimal management guidance and supervision.
• Identify and lead problem resolution.
• Reports to a Manager or Practice Lead.

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree.
• 3-5 years related business analysis experience.
• Preference given to candidates with Business Analysis Accreditation.

Who We Are:

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.