Business Analyst 2 (ServiceNow Analyst)

Business Analyst 2 (ServiceNow Analyst)

Competition No: 2024-205
Duration: Regular Full Time
Salary: $7,946 – 8,285 – 8,647 – 9,014 – 9,394/month
Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM – 4:45 PM
Special Notes: Subject to Note ‘T’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective Agreement
Last Updated: 9/12/24

The goal of the City of Burnaby and its employees is to consistently deliver first class service to our community. With this in mind, we hire people who share the same passion and determination to grow with and contribute to our exceptional team.

The Information Technology Department has an exciting opportunity for a Business Analyst 2 to join the IT Systems & Knowledge team within IT Client Services. Reporting to the Senior Manager, IT Systems & Knowledge, the Business Analyst 2 is responsible for sustaining existing business applications, deploying applications, and developing or configuring applications, with a focus on ServiceNow. The Business Analyst interacts with Project Managers and cross-functional project teams, participates in the development of business requirements, business processes and procedures, unit tests, and conducts module walkthroughs. The role also includes coordinating user reviews of configured applications, preparing and maintaining a variety of reports and records related to the work, and keeping abreast of recent developments in computer techniques and procedures. Additionally, the analyst performs research, assembles information, organizes, and facilitates business workshops and related documentation.

Qualifications: Completion of a university degree at the Bachelor’s level in Computer Science or a related discipline (e.g., Business Administration) and sound related experience in business analysis, or an equivalent combination of training and experience. ServiceNow Certified System Administrator and Certified Implementation Specialist certificates are strong assets. Experience as a ServiceNow Developer and implementing IT Service Management modules within ServiceNow is required. Experience managing ServiceNow system configurations, gathering and documenting user and process requirements, developing workflow customizations, UI design, ACL and business rules, and performing quality assurance testing is essential. Prior knowledge and experience with business analysis within a municipal environment, process modeling, cost benefit analysis, change management, and business process re-engineering will be considered an asset. The candidate should have the ability to utilize agile and scrum methodology, establish and maintain effective working relationships with various internal and external contacts, and present proposals in non-technical language. Strong analytical, problem-solving, and excellent verbal & written communication skills are also required.

Please apply online by September 23, 2024.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that mirrors the vibrant community we proudly serve. We welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more equitable future together.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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