BUSINESS ANALYST

• Job ID: 54663
• Job Category: Policy, Planning & Research
• Division & Section: Fleet Services, Fleet Services Asset Management and Fleet Services Business Management
• Work Location: 843 Eastern Ave and Union Station
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $86,716 - $112,255 annually
• Shift Information: Monday - Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2
• Posting Period: 28-Mar-2025 to 11-Apr-2025

Major Responsibilities:

• Identifies a range of feasible options for operations, policies, technology, information systems, and management practices, assessing the implications and viability for each option and recommending changes to improve service delivery.
• Oversees one or more projects associated with business systems or processes.
• Develops options for policies, procedures, business process reviews, management practices and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
• Interviews, documents, and facilitates business processes, systems, and data requirements. Holds review and re-engineering sessions with stakeholders.
• Develops and documents standard operating policies and procedures.
• Leads and/or liaises with and participates in inter-divisional teams and staff working groups, committees, and external groups.
• Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve the project goals.
• Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
• Prepares reports for the Manager, Director, and Deputy City Manager, making recommendations on changes in business methods and processes, including appropriate staffing levels and resource allocation.
• Prepares visual presentations, briefing materials, and other documentation as required.
• Provides presentation support and gives presentations as required.
• Develops terms of reference and methodologies for review.
• Works in support of the goals of the Steering Committee and the Working Committee.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.

Key Qualifications:

• Post-secondary education in Business Administration, Business Analysis, Statistics, Computer Science, or an equivalent combination of education and relevant experience.
• Considerable experience in Project Management with data analytics techniques, including but not limited to trend analysis, regression analysis, pattern recognition, and developing effective processes for continual monitoring.
• Considerable experience with data visualization programs such as Power BI, Tableau, etc.
• Experience with developing and monitoring Key Performance Indicators (KPIs).
• Ability to analyze statistical data, reports, research materials, and the ability to prepare, organize, and present information to a variety of audiences.
• Highly developed analytical and interpersonal, conflict resolution, and problem-solving skills with the ability to interact, work, and communicate effectively with senior management and staff at all organizational levels.
• Highly developed verbal, written, and presentation communication skills.
• Advanced knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Visio.
• Detail-oriented with the ability to work independently with minimal direction.

Note To Current City of Toronto Employees:

City of Toronto employees are eligible to apply for the posted job opportunity but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the online application form and provide your "Employee Number".

Equity, Diversity and Inclusion:

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation:

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted, and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.