Business Analyst

Founded in 2015 in Toronto, Canada, KORE Solutions is a subsidiary company of HTS and an innovative technology solutions and services provider with a strong focus on the HVAC manufacturer’s representative industry. With a variety of offerings including business intelligence software, help service support, and more, KORE delivers end-to-end solutions that empower our partners and clients to build their successful business.

At KORE, communication and collaboration is our top priority. As a team member, you’ll be working closely with all departments to develop our software, TRAX, and the infrastructure surrounding it. We have a strong teamwork-oriented culture, meaning you’re surrounded by resources who want you to succeed. Your contributions will also have a direct impact. You’ll be providing meaningful change to the company and serve to enhance our processes.

Job Mandate

The candidate will work in a dynamic environment engaging all pillars within KORE's technology team to deliver large-scale initiatives to daily operations and maintenance activities. The Business Analyst provides strategic business analysis services to business partners. The focus of this position is to work closely with the business units to gain an in-depth understanding of the Business' strategy, processes, services, roadmap and the context in which the business operates. The candidate must have excellent interpersonal skills as they will be required to engage the customers/users in understanding the business needs and pain points.

As a Business Analyst, you will leverage your strong technical acumen to play a crucial role in bridging the gap between business needs and technical solutions. You will collect and evaluate data to detail business requirements and pinpoint opportunities for enhancement.

Responsibilities:

• Work closely and efficiently with cross-functional teams, including IT, Architecture, Development, UX/UI, Product Management Quality Control and Business teams to design and implement effective business solutions.
• Communicate effectively with stakeholders to identify needs, gather, analyze and document detailed business requirements; evaluating alternative business solutions where required.
• Translate business requirements into functional and system design specifications for technical teams.
• Understand technical design requirements and specifications.
• Design, manage, and conduct walkthrough sessions with stakeholders in order to validate alignment of the proposed solution with requirements and, where applicable, review alternate business solutions.
• Maintain requirements traceability in order to keep tight control over evolving business requirements.
• Maintain and execute expert business knowledge to understand the business issues that drives client adoption.
• Write and review functional test cases to ensure complete coverage of the solution functionality.
• Validate the completeness and accuracy of new features and ensure that they meet the functional and system requirements.
• Provide support and defect triage for internal functional and user acceptance testing.
• Act as a liaison between business stakeholders and Product & Development teams.
• Provide support for internal functional testing.
• Document and analyze collated information and data to identify trends, patterns, and insights that inform business decisions.
• Create and maintain training material and deliver solution training to the end user.
• Coach and mentor junior team members.

Working Conditions:

• Hybrid of remote work and office setting.
• Open, collaborative office space (may vary by location).
• Fast-paced environment with tight deadlines.
• Reliable access to personal transportation is a requirement.

Knowledge, Education, Training:

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Certification in Business Analysis (e.g., CBAP, CCBA) - Desirable.

Experience:

• Minimum 5 years of experience in related field.

Technical Skills:

• Requirements elicitation, management and communication.
• Documenting requirements using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, class or entity relationship diagrams.
• Working knowledge of the software development life cycle and project management processes.
• Jira Experience (Preferred).
• Understanding of multi-tier web application architecture and deployment.
• Scrum/Agile certification (Preferred).

Skills:

• Possesses outstanding written and verbal communication skills.
• Ability to work independently in a fast-paced environment with little direct supervision.
• Highly organized, detail-oriented, extremely responsive, and able to prioritize many tasks.
• Excellent interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills with an ability to develop innovative solutions to a determined business need.
• Self-motivated and takes the initiative.
• Able to motivate a team, recognize the right talent and bring the best out of everyone.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, KORE is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. KORE encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.