BUSINESS ANALYST

• Job Category: Policy, Planning & Research
• Division & Section: Social Development, Finance & Admin, HSI Project Office
• Work Location: City Hall, 100 Queen Street E. Toronto
• Job Type & Duration: Full-time, Permanent Vacancy
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 05-Dec-2024 to 19-Dec-2024

• Job ID: 50962
• Job Category: Policy, Planning & Research
• Division & Section: Social Development, Finance & Admin, HSI Project Office
• Work Location: City Hall, 100 Queen Street E. Toronto
• Job Type & Duration: Full-time, Permanent Vacancy
• Salary: $86,716.00 - $112,255.00, Wage Grade 6.0
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 05-Dec-2024 to 19-Dec-2024

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of over 2.9 million people. Consistently ranked one of the world's most livable cities, Toronto is a global centre for business, finance, arts and culture.

Recognized as one of Canada's Best Diversity Employers and Greater Toronto's Top Employers for 2024, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.

Our Social Development, Finance & Administration Division delivers critical functions within the City's complex multi-site, multi- division, multi stakeholder and union and non-unionized environment. A team of approximately 42,000 employees are the driving force behind the City's ability to provide programs and services to residents, business, and visitors to this community.

As part of the Social Development, Finance & Administration Division, our Human Services Integration section supports strategic delivery of City benefits. People Experience is highly integrated into the broader divisional work of developing and implementing policies and practices conducive to improving the overall employee experience and fostering an equitable working environment.

In this role, reporting to the Manager, Program Development, Human Services Integration, the Business Analyst will support the continued development of complex Human Services Integration business processes and technology solution delivery. The key deliverables for the program will include gathering and evaluating business process research, system requirements, partnering with divisional partners to assess, evaluate and analyze industry options, aiding in the development of business cases and project materials to achieve a Universal Benefit process.

The Business Analyst will be responsible for implementing project plans, supporting procurement & vendor management relationships, conducting data collection and analysis, supporting project and stakeholder management, reporting on project mandates, as well as providing technical expertise and consultation services to support divisional projects and programs.

Program Support & Business Administration

• Supports the development, monitoring, and implementation of detailed project plans and recommends options regarding project specific requirements by providing strategic advice for program execution and change management.
• Prepares business cases, implementation and change management plans, gather business/functional/technical requirements using various methods, and creation of design documents to support project workstreams.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Supports the procurement of consulting services through the development of briefings, scope of work documents, proposal evaluations, solution recommendations, execution of legal agreements and ongoing contract management with selected vendors, and other materials related to the RFX process.

Research Analysis, and Reporting

• Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability for each option and recommending changes to improve service delivery.
• Develops options for procedures, business process reviews, management practices and recommends changes to support solution implementation.
• Researches and analyzes a range of options for technology solutions, assessing the implications and making recommendations based on best practices.
• Interviews, documents, and facilitates business and data requirements gathering sessions. Develops and documents reports summarizing the findings.
• Generates reports and analysis for solutions, assessing the implications and feasibility of those options and recommends viable implementation strategies.
• Conducts research and analysis into assigned area ensuring that such research considers developments and leading practices within Human Services Integration and poverty reduction, corporate policies and practices, legislation and initiatives by other municipalities and levels of government.

Consultant

• Leads and/or liaises with and participates on inter-divisional teams, staff, external consultants, and other stakeholders.
• Builds and manages collaborative relationships with divisions to ensure support is available to achieve project goals.
• Leads consultation processes while balancing political, business, and other stakeholder interests. Negotiate and coordinate with both internal and external stakeholders on various working groups to provide advice to decision makers.
• Organizes, researches, reports, and delivers presentations to Committees of Council and/or senior management.

Qualifications:

Post-secondary education in the relevant field, such as Business Administration, Public Administration, Information Technology, and Project Management etc., or equivalent combination of education and experience.

Experience supporting large-scale enterprise-wide technology projects, with a focus on service delivery and technology solutions implementation, within a complex environment.

Considerable experience in applying project management methodologies to develop, implement, support, and document large-scale business transformation projects in a public or private organizations.

Experience in effectively gathering business requirements using a variety of methodologies, including interviews, surveys, workshops, and document analysis and an ability to facilitate stakeholder discussion to translate complex needs into clear, actionable requirements that drive project success.

Experience with conducting and executing business process reviews that streamline and improve work efficiencies including preparing business process mapping.

Advanced knowledge of Microsoft Office products including Word, Excel, PowerPoint, Visio, MS Project, & SharePoint.

Strong ability to research & analyze data, effectively summarize and report on results, and the ability to prepare, organize and present information.

Strong Knowledge of Client Relationship Management (CRM) systems and data migration strategies within Cloud environments.

Ability to work and communicate effectively as a team member and work collaboratively with others in a multidisciplinary team, provide work direction to work teams associated with projects, and facilitate group meetings or working sessions with clear agendas and outcomes.

Effective decision-making, conflict resolution and problem-solving skills, demonstrating innovation with a results-oriented approach.

Familiarity with current issues and best practices related to equity, accessibility, human rights, inclusion, reconciliation and deep understanding and a thorough working knowledge of the Ontario Human Rights Code, the Occupational Health & Safety Act, Accessibility for Ontario's with Disabilities Act, Employment Standards Act and Municipal Freedom of Information Act.

A project Management Designation would be an asset.

Experience with vendor and contract management would be an asset.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.