BUILDING SERVICE WORKER

BUILDING SERVICE WORKER

THE ORGANIZATION

New Chelsea Society is a non-profit organization that provides affordable housing to various groups of people in Vancouver. It was established by local branches of the Royal Canadian Legion to support veterans, but it has expanded its scope to serve seniors, people with disabilities, and families as well. The society owns and operates 21 properties that offer different types of housing options. It also runs Winch House, a temporary housing facility for injured members of the Royal Canadian Legion, the Army, Navy, Air Force Veterans in Canada, and emergency first responders who need a place to recover.

OUR MISSION

Building on our heritage of supporting veterans, New Chelsea Society provides safe, secure, and affordable homes, together with supports for our residents to help them live their fullest lives in our community.

We do this through:

• Providing homes for all people who are struggling to find appropriate affordable homes.
• Understanding, facilitating, and connecting residents with support agencies, while also developing programs to support successful tenancies.
• Developing community building initiatives and activities that provide residents with rich opportunities for involvement in their communities.

We are an organization that prioritizes a people first approach to build a caring and inclusive community..

PURPOSE
The Building Service Worker will be an integral part of the Site Support Team, working collaboratively with Site Managers, Senior Site Managers, and other New Chelsea staff. The primary responsibilities include maintaining and repairing residential buildings, ensuring resident safety, and effectively managing the assigned portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain the order and appearance of common and public areas, including vacant dwellings, by performing tasks such as washing, sweeping, carpet cleaning, mopping, vacuuming, power washing, landscaping, leaf clean-up, clearing snow, and general cleaning. Provide janitorial services as required.
• Assists Site Managers in overseeing the work of contractors and renovation projects;
• Support Site Managers with administrative tasks and maintain records related to building operations and resident management
• Generate work orders and purchase orders, assist in contracting external service providers, perform unit/building inspections, and assist with annual suite inspections as directed by the Site Manager.
• Respond to resident inquiries, complaints, and emergencies, providing information or taking appropriate actions in adherence to all policies, procedures, and the code of conduct prescribed by NCS
• Perform suite renovation tasks such as cleaning, painting, and repairs to prepare suites for turnover. Conduct simple maintenance tasks and repairs on plumbing, heating, mechanical, and electrical systems that do not require a licensed tradesperson
• Collaborate with the other New Chelsea Society Departments as needed
• Conduct regular inspections of boiler rooms, fire alarm logs, security systems, etc., and maintain inspection records.
• Arrange repairs, painting, and maintenance for vacant units and assist with move-in/move-out tasks
• Assist Site Managers in arranging for contractors to view the site, enter units when necessary, and ensure that maintenance projects are coordinated with site operations.
• Work according to a schedule set out by the Site Manager of the property or Senior Site Manager
• Perform other duties as assigned by the Site Manager and/or Senior Site Management.

WORKING CONDITIONS

This position involves a combination of physically demanding tasks on-site and desk work within an office environment. This role requires travel between sites and may occasionally involve overtime during emergencies. This is a hands-on, in-person position and participation in a shared rotation for after-hours on-call property coverage is expected.

REQUIREMENTS

• Minimum of 3 years of experience as a maintenance worker, handyperson, or in a related role.
• Experience working with senior, family, special needs residents, and/or mixed housing; experience in the non-profit sector is an asset.
• Strong mechanical and technical skills.
• Proficiency in plumbing, electrical, HVAC, and common building maintenance.
• Good computer skills, with the ability to use MS Office (Word, Excel, Outlook).
• Experience with property management and maintenance management software is an asset.
• Excellent analytical, problem-solving, organizational, time management, and prioritization skills.
• Demonstrates flexibility and a strong work ethic.
• Familiarity with the Residential Tenancy Act (RTA) of B.C. and its regulations is an asset.
• Must possess a valid B.C. driver’s license and have access to a reliable vehicle.
• Ability to work with a variety of resident groups served at NCS properties.
• Ability to work from multiple locations across the NCS portfolio.
• Must pass a criminal record check related to working with vulnerable residents (children and seniors).