BU Technical Services Manager

Mitsubishi Electric Trane HVAC US LLC is looking for a BU Technical Services Manager supporting the West Coast territory.

You must live in one of the following states: WA, CA, AZ, NV, UT, CO.

POSITION SUMMARY:

This position is responsible for providing technical support and training in alignment with Mitsubishi Electric Trane HVAC LLC objectives. The BU-TSM is responsible for direction and development of Business Unit Technical Services personnel and responsible for programs and development support of distributor personnel.

ESSENTIAL FUNCTIONS

The essential functions of the position include, but are not limited to the following:

• Manage Business Unit (BU) Technical Service team including, but not limited to, strategy development and execution, operations, performance management and professional development.
• Partner with the BU Commercial and Residential Business Directors on all Technical Service and Support issues.
• Work closely with business unit personnel to ensure service and technical support is achieved in a quick and efficient manner.
• Monitor all submitted reports, including tracking Service Cases in SalesForce.
• Manage programs for the development and support of distributor personnel, specifically Diamond Service Group (DSG) members.
• Diagnose and solve extremely complex product operational problems.
• Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products.
• Collaborate with sales staff to ensure business unit goals are being met.
• Respond to situations where standard procedures fail to correct product malfunctions and customer dissatisfaction.
• Report design, reliability, and maintenance problems to Product Planning and Quality Teams.
• Recommend product redesign to better meet customer needs.
• Partner with METUS Product Development teams to evaluate new products for feasibility of introduction.
• Identify product deficiencies and partner with QA Team to determine a method to restore product quality, if needed.
• Monitor/review parts sales and warranty claims to identify potential product or component reliability problems.
• Become familiar with technical aspects of competitive products and advise management/team as needed.
• Manage BU authorized concession claims to minimize extra-warranty related costs.
• Willing to travel up to 50% for various Company meetings and training both domestically and possibly internationally.
• Other duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree in a technical discipline preferred.
• Minimum of 7 years of experience in a technical HVAC role.
• Technical experience with ductless, VRF, and hydronic systems is a plus.
• Minimum of 5 years of direct management experience.
• Strong critical thinking and problem-solving skills.
• Exceptional written and oral communication skills to include presentations.
• EPA Certification.
• Ability to manage multiple complex projects simultaneously.
• Ability to work and lead a team without direct daily supervision in a fast-paced environment.
• Exceptional written and oral communication skills including through formal presentations.
• Ability to translate complex, technical thoughts and ideas and communicate them in an easy-to-understand format.
• Proven ability to inspire and lead a diverse team.
• Strong computer skills and proven proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Valid Driver’s License with acceptable driving record.
• Be able to ascend/descend stairs and/or ladders to access job sites.
• Be able to move up to 50 pounds in weight.
• Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.

The base pay range for this position at commencement of employment is expected to be between $120,000 and $165,000 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The total compensation package for this position may also include other elements, including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid parental/disability/emergency/etc. leave, if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018, Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent – 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems, and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort, and control.