Branch Manager, Parts & Service

BRANCH MANAGER, PARTS & SERVICE

LOCATION: London, ON (Neptune Crescent)

TYPE: Full-time, Permanent

TOTAL REWARDS OVERVIEW:

• Competitive base salary – based on experience
• Annual bonus opportunity
• Annual performance review with increase opportunity
• Benefits 100% paid for by the organization - inclusive of Health, Dental, Life, Disability and Travel coverage
• Employer matching Retirement Savings Plan
• Vacation and paid personal days
• Laptop, company vehicle, cell phone and expense card

SUMMARY:

The Branch Manager is responsible for overseeing day-to-day parts and service operations, and maintaining strong relationships with customers and business partners throughout their region.

DAY-TO-DAY OVERVIEW:

• Assisting and supporting the Service Writer with any questions regarding work orders, customer concerns, payroll inquiries, technician scheduling etc.
• Assisting and supporting the Parts Technicians with any questions regarding inventory, parts orders, shipping/receiving issues etc.
• Connecting with shop and road technicians on job progress
• Reviewing the branch reports including workforce, budget planning, P&L
• Collaborating with the Regional Director of Operations on Branch strategy
• Calling customers to connect on their experience with the organization
• Partnering with Human Resources on all HR related functions including hiring, disciplinary actions, performance reviews
• Championing and managing the overall Health and Safety of the Branch and employees

POSITION RESPONSIBILITIES:

• Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team
• Partner with HR team to hire, onboard and support new team members
• Partner with Manager to establish annual branch goals that support business growth
• Monitor and report on goals regularly to Management
• Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)
• Routinely inspect facility to ensure the workplace is organized, clean and free from hazards
• Ensure routine facility and equipment maintenance requirements are met and documentation is maintained for audit purposes
• Champion the health and safety program and ensure compliance from employees
• Communicate/negotiate effectively with customers and suppliers and resolve concerns or issues in a timely manner
• Follow up with customers to ensure satisfaction and a positive customer experience
• Actively assess and pursue new business in the region in support of parts and service development
• Participate in training and/or industry events as required and act as a champion of the JJE brand across the industry
• Review, verify and approve supplier invoices, quotes, and department expenses
• Maintain a balanced and accurate inventory in alignment with internal inventory procedures
• Collaborate with the main Parts Distribution Centre (DC) to ensure adequate stock levels and address inventory or customer issues
• Complete additional projects and tasks as assigned

POSITION REQUIREMENTS/QUALIFICATIONS:

Education/Certification:

• Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent experience
• Heavy Equipment Technician License or Truck and Coach Mechanic License is an asset
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check

Experience:

• 4+ years’ experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment
• Previous responsibility for a P&L and demonstrated ability to achieve results
• Advanced experience using MS Office Suite, including Word and Excel
• Experience using work order/inventory management software
• Experience creating and implementing plans that lead the team towards achieving growth
• Experience building and developing teams and strong customer relationships

ABOUT YOU:

• Strategic thinking with strong business acumen
• Effectively manage and optimize resources
• Strong technical aptitude
• Superior customer service and communication skills
• Strong time-management
• Ability to foster teamwork and motivate, coach and support teams to drive desired results
• Organized and proactive
• Safety-conscious
• Ability to effectively plan and execute work independently
• Demonstrated ability to work well with individuals inside and outside the organization
• Ability to travel as required for business purposes

SAFETY DUTIES & RESPONSIBILITIES

Employees must:

• Work in compliance with the appropriate safety legislation/regulations/safety policies
• Report any known workplace hazard or safety violations
• Cooperate with their workplace’s Safety Committee or health and safety representative
• Use any safety equipment, protective devices or clothing required
• Not remove or make ineffective any protective device required by the Company or by the regulations.

OTHER DETAILS

Travel Expectations:

• 5% - 10%

Work Environment:

• Shop, Office, Warehouse, Customer premises

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified
• Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

WHO WE ARE:

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure- maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.