Branch Manager - Freight Forwarding & Customs

Job Description

Location: Delhi

About The Role

The Branch Manager has to assign and direct all work performed in the branch and supervise all areas of operation. He/She will have to manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. He/She will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Reporting to: Director

Roles And Responsibilities

Operational Responsibilities

1. Provide operational support for Air & Sea Import / Air & Sea Export / Air & Sea Freight Forwarding / Transporter / other service providers.
2. Plan logistics operations for clients including coordination of transportation and communication with vendors/Oversea Agents / Shipping Lines / Airlines / AITA Agents / Freight Forwarders / Co loaders / NVOCC/CFS/Custodians.
3. Handling all primary communications and escalations with agents and customers.
4. Taking all intra branch escalations and mitigating the same.
5. 100% bill preparations and documents submitted to clients.
6. Manage Finance and Accounts function for branch office.
7. Evaluate and improve team processes and procedures to maximize efficiency and increase value to the customer.
8. Manage HR/Admin activities at the Branch level.

Business Development Responsibilities

1. Corporate client management and development.
2. Network to improve the presence and reputation of the branch and company.
3. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
4. Meet goals and metrics.
5. Develop forecasts, financial objectives, and business plans.
6. Address customer and employee satisfaction issues promptly.

Requirements

1. Graduate/Post Graduate preferred with relevant knowledge on Customs clearance (Import & Export) activities and Business Development.
2. 5+ years of relevant experience as Branch Manager or in a similar role.
3. G pass Customs pass holder will be given preference.
4. Ability to meet sales targets and Operations goals.
5. Import and export customs clearance knowledge.
6. Strong communication and writing skills, excellent organizational skills, Go-Getter attitude, Result Oriented.
7. Proficiency in MS Office preferred.
8. Ability to streamline operations and make improvements for our clients.