Branch Care Coordinator

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Lakeland Respiratory is a Canadian home healthcare subsidiary of Air Liquide, currently recruiting a highly energetic and motivated Branch Care Coordinator for our Vegreville, Alberta branch. Educating and providing quality healthcare services to our clients by initiating oxygen therapy, performing assessments, educating clients in the use and knowledge of equipment, and conducting follow-up service.

• Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Provides information and educational material to prospective clients.
• Assists with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentation.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment.
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Reports unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.
• Other duties as required.

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Are you a MATCH?

• College Certificate or Diploma or Equivalent
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• 1-2 years of experience in Office Administration or Call Center.
• Bilingualism is an asset, but not required.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.