Branch Care Coordinator

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Independent Respiratory Services, a division of Air Liquide Home Healthcare Canada is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Prince Rupert branch. The Branch Care Coordinator provides support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.

• Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Provides information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• Other duties as required.

__________________Are you a MATCH?

• College Certificate or Diploma or Equivalent is an asset
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• 1-2 years of experience in Office Administration or Call Center
• Bilingualism is an asset, but not required

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Job Types: Full-time, Permanent