Box Office Coordinator

Bard on the Beach is Western Canada’s largest professional Shakespeare Festival, with a focus on providing a vibrant, accessible and inclusive theatre festival to the public. The Festival offers contemporary productions of Shakespeare plays, related dramas and special events from June through September in two modern theatre tents, in a magnificent waterfront setting in Sen̓ákw/Vanier Park. Bard Education also offers programs throughout the year. Full details here: https://bardonthebeach.org/about-us/.

Bard on the Beach is seeking a Box Office Coordinator to join us in welcoming diverse audiences and in offering an inclusive and accessible space for patrons, artists and staff in accordance with our Company Commitments. As Box Office Coordinator, you will provide ticketing and empathetic patron services, operational assistance, and sales team leadership alongside the Box Office Manager and Supervisor in the lead-up to and during the Festival season. You will coordinate group bookings of various sizes and provide ticket-related support for the operations team, development’s corporate bookings, and student group matinee payments. You will work as part of the Box Office Manager’s team.

Responsibilities:

1. Process ticket orders, donations and program registrations by phone and in-person, resolve ticketing issues, help patrons navigate the website and provide technical support for online accounts.
2. Support Box Office staff alongside Box Office Management; address escalated issues between staff and patrons, help educate and empower staff about inclusive spaces and anti-oppressive practice, and track shift break times.
3. Coordinate Will Call periods, including printing and distributing tickets, preparing reports and seating maps, and supporting all health and safety policies to create a smooth and safe pre-show experience.
4. Communicate goals and updates in procedures, offers and promotions, and time-sensitive information to Box Office staff.
5. Provide information on the Festival’s programming, promote health and safety policies, and uphold the Company Commitments.
6. Serve as main contact for tickets-only group bookings and co-manage group bookings spreadsheet to track payments, changes in ticket quantities and at-venue accessibility needs; create invoices and receipts; communicate payment deadlines and outstanding payments.
7. Support corporate group ticket bookings for the Development Department; and Education with processing payments for Student Group Bookings.
8. Monitor and remove corporate holds according to release schedule with the Corporate and Foundations Relations Officer.
9. Communicate group details to Box Office and Front-of-House; prepare guest lists as needed and resolve group ticket issues during Will Call.
10. Update patron files, deactivate spam accounts, merge duplicate accounts and other responsibilities as assigned by the Manager.

Qualifications:

1. Experience as a team leader.
2. Experience working with the public and creating a welcoming, inclusive space.
3. Familiarity and comfort with a variety of technologies. Bard on the Beach uses CRM software and experience using Spektrix is considered an asset.
4. Proficiency with the Microsoft Office suite; familiarity with Excel preferred.
5. Experience with conflict resolution or de-escalation tactics.
6. Clear communication skills, in writing and in conversation.
7. A strong interest in solving problems and finding solutions.
8. The ability to stay organized and accurate in a time-sensitive and fast-moving environment.
9. An interest in the theatre and the arts and a willingness to learn in the role.
10. Previous box office and/or customer service experience (equivalent experience will be considered).

HOURS

• March through May: Part-time; Monday through Friday, 12pm to 4pm. Hybrid (remote and in-person) working environment possible prior to the Festival season.

• June through September: Full-Time, based on Box Office schedule. Successful candidates must be available to work a minimum of four days per week with one of them being on a Saturday or Sunday.

• Shifts offered will be a minimum of 4 hours and a maximum of 8 hours.

How to Apply:

Please upload your cover letter and resume in one PDF or Word document named “[First & Last Name] Box Office Coordinator,” and let us know what excites you about this position, why you think you’re the right fit, and what ‘inclusive space’ means to you. Submit to bardonthebeach.org/current-opportunities/apply-now/.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

Bard on the Beach is committed to promoting an accessible, safe, inclusive and diverse environment. We respect, value and celebrate the diverse experiences of each person and actively encourage everyone to consider joining our team.

If you have questions or need support or assistance in submitting your application, please reach out to Stacey Menzies at resumes@bardonthebeach.org or call 604-737-0625 ext. 2235.