Bilingual Technical Support Representative – Portuguese-English – Remote in Quebec

Job Description - Bilingual Technical Support Representative – Portuguese-English – Remote in Quebec (03ZES)

Bilingual Technical Support Representative – Portuguese-English – Remote in Quebec

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Technical Support Representative speaking Portuguese and English working remotely in Quebec, you’ll be a part of bringing humanity to business. #experienceTTEC

This position is open to residents of the province of Quebec.

What You’ll be Doing

Do you have a passion for technology and helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions? Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers.
• Follow up on specific issues and resolve to completion.
• Answer customers’ questions, lead them skillfully through the network technology and assist them in using our products to effectively operate their business.
• Use computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues.

What You Bring to the Role

• Ability to read, write, and speak Portuguese and English.
• Six months or more of technical support and troubleshooting experience.
• High school diploma or equivalent.
• Basic level of knowledge and experience with moderating computer software or hardware related issues.
• Must already reside in the province of Quebec.

What You Can Expect

• All positions are permanently remote and full-time.
• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.