Bilingual Technical Customer Service Representative - Remote

Employer Industry: Consumer Electronics and Imaging Solutions

Why consider this job opportunity:

1. Remote work opportunity with a fully virtual schedule
2. Comprehensive health coverage plan, including medical, dental, and vision
3. Life insurance, disability, and wellness programs included
4. Vacation, paid personal time, and sick days provided
5. Tuition assistance program for professional continuing education
6. Employee perks such as free coffee, snacks, and gym access

What to Expect (Job Responsibilities):

1. Provide exceptional customer service via phone, email, and chat to clients
2. Assist customers with troubleshooting steps and solutions to inquiries
3. Identify upselling opportunities during customer interactions
4. Utilize a CRM database to document and manage customer information
5. Meet monthly KPIs and operational metrics to enhance customer experience

What is Required (Qualifications):

1. Bilingual proficiency in French and English
2. High school diploma
3. Minimum of 1 year of experience in a contact center or customer service environment
4. Proven customer relations skills in a multi-channel environment
5. Ability to organize time, set priorities, and multitask effectively

How to Stand Out (Preferred Qualifications):

1. Familiarity with computers to quickly learn systems and processes
2. Exemplary written and oral communication skills