Bilingual Sr. Pharmacy Technician

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary:

The registered pharmacy technician is responsible for assisting the pharmacists by performing technical duties such as checking and taking responsibility for all activities as set forth by the applicable College of Pharmacists. The Pharmacy Supervisor role is a successor role for the Registered Pharmacy Technician and back-ups for the other Regulated Technician roles as required. Must be registered as a practicing member and have a license from the applicable college of pharmacy.

Specific Responsibilities:

Specific responsibilities generally include but are not limited to the following:

• Responsible for the technical and operational services in the Pharmacy Department.
• Under the supervision of a Pharmacist, perform the following as per guidelines set forth by Provincial College of Pharmacists:

• Transcribe new medication therapy orders and changes.
• Provide clinical support services such as completing medication histories, reviewing drug use and monitoring, basic drug information, refills into patient files, and fill, prepare, and/or package the medications.
• Receiving repeat prescriptions from health-care providers.
• Receive verbal prescriptions from prescribers, verify the accuracy and completeness of a pharmaceutical product prepared for release.
• Assist the patient to make informed decisions regarding the selection and use of drug administration devices, monitoring devices, and health aids.
• Transferring and receiving prescriptions from other pharmacists or pharmacy technicians.
• Checking pharmaceutical products prepared by unregulated pharmacy personnel.
• Assist patients and health care team members in understanding the scope, limitations, and exceptions to third-party insurance coverage including coordination of benefits.
• Document drug distribution processes and outcomes (e.g., medication errors, missing meds, etc.).
• Compound and prepare sterile and non-sterile preparations.

• Exercise professional judgment at all times and recognize when the clinical expertise of the pharmacist is required.
• Provide exemplary customer service that meets the standards of McKesson Canada.
• Bill prescriptions through the pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits.

• Understand, recognize, and resolve third party billing issues.
• Manage site calendars, appointment changes, dispensing and shipping schedules.
• Adhere to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements.
• Ensure prepared medications arrive to the appropriate destination in a timely manner.
• Assist in inventory management and reconciliation.
• Follow up with patients for any outstanding accounts.
• Monitor site temperatures when available and report any variances directly to the operations manager.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers.
• Provide instructions on how to operate and demonstrate medical devices and administer injections as outlined by provincial regulations.
• Submit adverse events and product complaints.
• Complete assigned training.
• Assist or take on additional duties and responsibilities as assigned by the supervising pharmacist.

Key Requirements:

Knowledge:

• Pharmacy Technician Diploma.
• A valid Pharmacy Technician license in good standing with the College of Pharmacists.

• Validated aseptic training is an asset.
• Working knowledge of retail pharmacy practice and understanding of biologics and specialty medications.

Skills and Abilities:

• This position requires a significant degree of self-direction and independence.
• Possess strong working knowledge of Kroll and its capabilities.
• Possess technical skills (Words, Excel, Teams, Outlook).
• Accountable and results-oriented.
• Teamwork and management.

Experiences:

• 1-3 years of work experience in the pharmaceutical industry or retail pharmacy setting.
• Bilingual in English and French is an asset.

Supervision and Communication:

• Communication: PSP, Navigation, INVIVA Clinics, Medical Clinics, Pharmacy, Patients.
• Direct Reports: N/A.

What you gain in the role:

Knowledge:

• Ability to address the various challenges specific to a specialty pharmacy setting.
• In-depth knowledge of various types of specialty medications.

Skills and Abilities:

• Teamwork and management.
• Unique medications and patient needs.
• Problem solving.
• Interpersonal skills.
• Active listening.
• Patient advocacy.
• Decision making.
• Collaboration.

Experiences:

• Working with various cross-functional teams.
• Specialty Pharmacy setting experience.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position:

$41,700 - $69,500

McKesson is an Equal Opportunity Employer:

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!