Bilingual Senior Systems Quality Analyst

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Bilingual Senior Systems Quality Analyst

Location:

Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Vancouver, BC, CA Calgary, AB, CA Qu?bec, QC, CA Burnaby, BC, CA Toronto, ON, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together

We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.

The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.

Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.

Find your people and your purpose

Are you a decisive problem solver who takes pride in engineering beautiful products? You belong here.

We’re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a diverse group of developers, testers and product specialists with vast experience in the healthcare IT industry.

Bring your ideas and watch them grow.

As a senior QA you will play a key role in improving healthcare delivery and innovation across the country by contributing to a platform that engages the patient and connects them with their health care provider. This role will allow you to work with the latest technologies in a fast-paced environment to improve integrated digital health ecosystems.

What you’ll do:

• Define and improve QA strategies, ensuring efficient and scalable testing.
• Lead test planning and execution, driving best practices across teams.
• Perform exploratory, functional, regression, and usability testing to ensure quality.
• Identify, document, and track bugs and issues with clear reproduction steps.
• Collaborate with developers and product teams to integrate QA early in development.
• Ensure critical paths are tested before each release and communicate risks.
• Mentor junior QAs, sharing knowledge and reinforcing testing standards.
• Monitor and improve QA processes, test coverage, and quality metrics.
• Support UAT and work with stakeholders to validate key features.

What you bring

• Extensive manual testing experience with a strong understanding of QA methodologies.
• Ability to define and improve QA processes, strategies, and best practices.
• Expertise in test case design, defect tracking (Jira), and test management (TestRail).
• Strong analytical and problem-solving skills to identify root causes.
• Understanding of API testing, performance testing, and CI/CD pipelines.
• Interest in test automation (Cypress) and collaboration with automation teams.
• Ability to mentor and guide junior QAs, fostering a culture of quality.
• Excellent collaboration and communication skills to work across teams.
• Adaptability to a fast-paced, agile environment with changing priorities.
• Fluent in French and English (Bilingual required).

Salary Range: $74,000-$110,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records.

140 million+
Health claims processed using TELUS Health solutions.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.