Bilingual Portfolio Administrator

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, witha range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

Our Values, Our Passion

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

Courage to Act. Do the Right Thing

One Team. One Vision

Think Long-Term. Ever-Evolving

POSITION SUMMARY:

Reporting to the Manager, Portfolio Administration, the Portfolio Administrator is part of the Bank’s Portfolio Administration team. The mandate is to provide oversight of the Mortgage portfolio, by delivering high-quality service and efficient processes to the Bank’s Clients and internal departments to keep pace with the growth and evolving business needs.

The role is to ensure the Bank’s collateral continues to be sound and secure by completing processes in accordance to the Bank’s policy.

The Portfolio Administrator works closely with the Bank’s other departments for an end-to-end view of client experience. Incumbent must lead by example, provide solution-based recommendations and ensure healthy, effective relationships are fostered.

MAJOR ELEMENTS OF THE ROLE:

The Portfolio Administration team is responsible for the on-going administration of the entire mortgage portfolio therefore this position plays an important role within the Bank because it requires an understanding of the mortgage product and the Bank’s business process.

The ideal candidate must be results oriented and able to manage time-sensitive information, be well organized and work independently and has good communication,data analysis, problem solving skills, with a high priority and focus on excellent Customer Service.

Specific elements of the job include:

• Property Taxes and Insurance
• Coordinate customer confirmation of property taxes
• Review insurance policies for adequacy of coverage
• Follow up to confirm payment of property taxes
• Regulatory Communications
• Coordinate regulatory communications as required
• Payment Processing
• Apply payments, charges, fees appropriately
• Operations Coordination
• Liaise and coordinate with external partners (e.g. appraisers, lenders, etc.) and internal partners (e.g. Sales Agents, Underwriting, etc.)
• Communicate file specific requirements
• Ensure timely receipt and processing of required documentation
• Review and validate documentation required for processing of new mortgages for accuracy and adherence to regulations and guidelines
• Mortgage Discharges and Other Legal Changes
• Process full and partial discharges
• Evaluate and process severance/subdivision documentation
• Review and coordinate POA / PGT requests
• Miscellaneous duties and special projects as assigned
  

SKILLS AND EXPERIENCE REQUIRED:

• A University Degree or College Diploma or equivalent work experience
• Previous experience in Service industry preferred
• Previous experience in Financial Services an asset
• Knowledge of residential mortgages an asset
• Bilingual (French and English)
• 2+ years of related experience preferred
• Excellent attention to detail and problem-solving skills
• Excellent verbal and communication skills
• Well organized, effective time management and ability to handle high volumes of work
• Computer skills - Excel, Outlook, Word, Access and Internet is required
• Ability to handle client information with discretion
• Knowledge of Privacy and AML legislation would be considered an asset

WORKING CONDITIONS UNIQUE TO JOB:

• Hybrid office environment

WHY WORK AT HOMEEQUITY BANK?

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including theGreater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks

HomeEquity Bank offers a competitive total rewards package that includes:

• Extended health and dental benefits
• Employee & Family Assistance Program
• Employer-Matched Group Retirement Savings Plan
• Employee Share Investment Plan
• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
• Employee corporate discount for GoodLife Fitness

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

• 200 Bay St., Toronto, ON M5J 2J1, Canada