Bilingual Pharmacy Support Assistant

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

Your future starts here

The Bilingual Pharmacy Support Assistant is an exciting opportunity to join a new pharmacy support team within Pharmacy Operations. The aim of this new team is to fortify our pharmacy’s day-to-day operations by removing tasks from the pharmacy that may be performed remotely. The role of the Pharmacy Support Assistant will initially involve providing pharmacy support by tracking patient’s medication deliveries and ensuring successful patient delivery via a confirmation of reception with the potential for this role to expand into support of additional pharmacy tasks. This position requires strong attention to detail, organizational skills, strong communication skills, team player attributes, and ability to multitask effectively. This position may require some shift work, is a remote position and will report to the Pharmacy Support Supervisor.

How You Will Make An Impact

• Manage general administrative duties including maintaining effective communication channels with pharmacies, couriers, and patients via email/phone while maintaining detailed documentation of all encounters.
• Track outgoing pharmacy deliveries and work collaboratively with couriers and patients to monitor, follow-up and resolve all detected delivery exceptions and ensure delivery is received by patient within required timeframe.
• Collaborate with originating pharmacy to ensure cold chain stability maintained and patient dose date preserved providing proper patient follow-up with originating pharmacy if either of these items are not maintained.
• Perform efficient follow-up and detailed documentation on confirmation of reception of pharmacy deliveries.
• Exemplary patient centered care in all interactions with both internal and external stakeholders.
• Ensure documentation is completed and submitted according to the timeline outlined in the Standard Operating Procedure (SOP) including Incident Reports, Adverse Event Reports, and Product Quality Complaints.
• Future development of this role may also include remote support of other pharmacy activities.
• Responsible to report any patient safety information as per adverse event reporting requirements.
• Other duties as required.

• Fluently bilingual (EN/FR); Ability to read, speak and write
• Proven performance within current role at BioScript Solutions.
• Prior experience as a Pharmacy Assistant is considered an asset.
• Strong written and oral communication skills.
• Comfortable working with computers and learning various vendor software.
• Proven customer service skills.
• Demonstrated effective time management and organizational skills.
• High attention to detail within a fast-paced environment.
• Able to work well independently as well as collaboratively within a team environment.
• Ability to problem solve, think critically, and make decisions.
• Knowledge of medical terminology and pharmacy procedures is an asset.
• Demonstrated commitment to maintain patient confidentiality and privacy.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time Permanent

Job Location: Remote

Application Deadline: April 21, 2025

Our commitment to our team, our patients, and our community

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Let’s Talk

If you’re looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam

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