Bilingual Network Analyst

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

What you’ll do

Support

• Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage
• Work with ticketing and monitoring systems
• Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud
• Collaborate with teams internally and externally
• Respond to alerts and action or escalate as required
• Coordinate with vendors to troubleshoot, repair, or replace hardware
• 12-hour Shifts are on a rotating schedule to cover 24/7 operation

Operations

• Follow ITIL practices regarding incident, problem and change management
• Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.
• Document and update technical procedures, administrative processes, configuration management database
• Patching customer environments

What you need to succeed

Must-have

• Bilingual English and French
• Experience with ticketing and monitoring systems
• Understanding of Windows, Linux, networking, storage, and basic security technology
• Ability to complete security clearances
• A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (e.g. CCNA, MCT)
• Ability to work in a 12-hour rotating shift environment