Bilingual Medical Information Specialist

Job Responsibilities

1. Support MICC within assigned therapeutic areas.
2. Ensure quality of the information provided to our customers by supporting and monitoring MICC external supplier who is providing just-in-time evidence-based information and scientific expertise on the company's products.
3. Provide guidance to MICC external supplier in a timely fashion on day-to-day requests within assigned therapeutic areas. This includes scientific response documents for verbal and written frequently asked questions, as well as responses to ad hoc inquiries.
4. Handle escalated inquiries.
5. Provide support to MICC external supplier for primary intake of adverse events and product complaints, in collaboration with Pharmacovigilance and Quality Assurance teams.
6. Perform quality control of MICC external responses.
7. Provide regular feedback/training to MICC external supplier to optimize Medical Information services.
8. Develop and maintain Canadian product scientific response documents:
1. Contribute to the development, review, and update of scientific response documents such as FAQs/Q&As, letters, and technical sheets for use in verbal and written responses.
2. Contribute to literature reviews.
3. Maintain strong relations with Canadian and Global Medical Information teams to optimize sharing of product information.
4. Ensure Medical Information materials are compliant with Canadian and Global Medical Information good scientific practices.
5. Contribute to product launch readiness within the assigned therapeutic areas.
6. Contribute to optimization of Global Medical Information.
7. Assess value of scientific response documents for access through Medical Information self-serve web portal.
8. Collaborate with internal teams.
9. Participate in the development of specific technical/medical responses or analyses to specific situations such as product discontinuation, media attention, crisis situations, and responses to Health Canada or other organizations within the assigned therapeutic areas.
10. Analyze and share customer insights with commercial and field teams to meet customer needs.
11. Deliver training on Medical Information services and processes for commercial, field teams, and patient support program suppliers.