Bilingual Manager, Change Management, (Spanish/English) Toronto -Global Transaction Banking- Sc[...]

Bilingual Manager, Change Management, (Spanish/English)Toronto -Global Transaction Banking Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline, and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Purpose Contributes to the overall success of the Cash Management Channels & portals in GTB ensuring specific plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. The Manager, Change Management, will play a critical role ensuring the smooth transition of clients from local platforms to the global platform across multiple countries. This position will focus on coordinating communication, training and change management efforts to ensure seamless client migrations with minimal disruption. The Manager will work closely with internal stakeholders, including local teams, to standardize processes and training material, drive adoption, and ensure clients are prepared for transition. The role requires strong project management skills, and understanding of client migration processes, and the ability to manage complex change initiatives across multiple regions. The Manager will report directly to the Senior Manager, Client Transition & Change Management, and will play an integral role in supporting the execution of global migration strategies. What you will do:

• Work closely with the Senior Manager and local teams to develop and implement change management strategies that ensure smooth transitions for clients migrating to the global platform.
• Ensure change management efforts align with overall migration timelines and business goals.
• Collaborate with internal teams to standardize communication and training material across regions.
• Ensure that all stakeholders (internal teams, call centers, sales and operations) are well-equipped to support the transition process.
• Coordinate with local team, training programs to internal stakeholders, ensuring they are well-prepared for the client transition process.
• Assess the impact of client transitions on internal teams and clients, ensuring that change-related risks are identified and mitigated.
• Develop and implement feedback loops to gather insights from stakeholders.
• Work in collaboration with the Client Experience and Lifecycle team to gather client feedback.
• Collaborate with communication teams to ensure that all change-related communications are clear, timely and tailored to the audience.
• Support the incident management process by ensuring any transition-related issues are addressed quickly and efficiently.
• Track and report on key change management metrics, including the effectiveness of communication, training uptake, and client adoption rates.
• Provide regular updates to the Senior Manager on the progress of change management initiatives and overall impact on client migration.
• Identify areas for improvement in the change management process and propose enhancements to better support the migration and adoption of the global platform.

What you will bring:

• 5+ years of experience in change management, project management or a related roles within financial services.
• Proven experience in leading change management initiatives.
• Excellent project management and organizational skills, with the ability to drive complex initiatives to successful outcomes.
• Strong communication and presentation skills, with the ability to collaborate effectively with diverse teams.
• Ability to develop and implement strategic plans and change management processes.
• Detailed- oriented with strong problem solving and decision-making abilities.
• Ability to thrive in a fast-paced, dynamic environment and managed multiple priorities.
• Bachelor’s degree in business, marketing, or related field.
• Bilingual: English and Spanish.

Working Conditions:

• Work in a standard office-based environment; Moderate travel globally.