Bilingual Kroll Trainer - Business Analyst II

Location:

Montréal, QC, CA, H3B 1S6 Toronto, ON, CA Ottawa, ON, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Join our team

The Kroll Pharmacy team supports pharmacy customers across Canada with new implementations, conversion & data migration projects, module activations, and all scopes of training. This team has a focus on positive customer experiences while ensuring agility, creativity and efficiencies. Our goal is to consistently deliver exceptional customer outcomes with our training and implementation initiatives. If you are a driven, organized, agile and personable individual who enjoys teaching technology solutions to healthcare professionals, then you may be a fit for our Kroll Pharmacy Team.

Here's the impact you'll make and what we'll accomplish together

As a Business Analyst and expert in your field, you will use your subject matter and technical expertise to design and develop training and implementation programs, resources, and strategies to optimize training and implementation outcomes for our clients and teams. You will consult on complex implementation projects, lending your expertise and knowledge to project teams to ensure positive customer experiences and optimal project results based on the individual business needs of the customer. You will use your knowledge and experience of conversions and data migrations to assist with the data review process for new pharmacies transitioning to Kroll from other pharmacy management software solutions. You will apply problem-solving techniques to help the team overcome and adjust for unexpected changes. You will work with minimal supervision and guidance, and use your strong analytical and communication skills and attention to detail to ensure our pharmacy customers receive consistently excellent training experiences and are comfortable with the products and services they receive, thereby contributing to positive health outcomes for patients across the country.

Here's how

• Manage, design and develop training materials and learning solutions to ensure documentation and programs are current and relevant given market changes and evolution
• Proactively identify opportunities in training curriculum given business developments and evolutions
• Deliver training events and learning solutions using all mediums including onsite, e-learning, virtual facilitation, and blended models
• Use in-depth knowledge on settings, configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
• Consult on complex implementation projects and collaborate with the stakeholders at varying levels of seniority to understand objectives/strategies and desired results
• Travel across Canada to provide onsite training and project support when needed, ensuring appropriate travel arrangements to allow for prompt scheduled arrival at pharmacies
• Maintain organized, detailed documentation for training assignments, as well as tracking and reporting on opportunities when necessary
• Identify and escalate issues quickly through appropriate channels
• Work independently and take initiative to solution new challenges faced by the team
• Thrive and promote a team environment of collaboration and cooperation, as you help maintain our core supportive team culture

Qualifications

You're the missing piece of the puzzle

• Fully Bilingual in English and French, written and oral skills
• Excellent interpersonal and communication skills
• Has strong coaching, facilitation, and teaching skills
• Proven expertise using and troubleshooting the Kroll pharmacy applications
• Experience working in a pharmacy environment
• Excellent problem-solving and analytical skills
• Excellent organizational and time-management skills, with demonstrated punctuality and reliability
• Ability to work independently and with minimal direction
• Resilient, agile and flexible to change
• Demonstrates a focus on the best interest of the customer and delivering exceptional customer experiences
• Experience working with data conversions to the Kroll software from other pharmacy software solutions
• Has a valid driver's license, has unlimited access to a vehicle, and can legally rent a car in all provinces and territories

Great-to-haves

• A demonstrated knowledge in troubleshooting Kroll software issues
• Experience in adult education or in designing training programs
• Experience working with other pharmacy solutions or tools
• Familiarity with Salesforce and Google tools

Salary Range: $64,000-$96,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.