Bilingual IT Onsite Support / IT Specialist – Users and Store Support (Montreal)

IT Onsite Support / IT Specialist – Users and Store Support

Montreal (Centre-ville) / Downtown Montreal

Temps plein / Full Time

IT Department

IT / Technologies de l'information /

Reports to IT Director for Digital Transformation

Ready to take ownership and grow your career in IT?

Apply now and be part of a global team that moves fast and thinks smart:

https://www.uniqlo.com/ca/en/

https://www.fastretailing.com/employment/en/

https://www.fastretailing.com/eng/group/strategy/uniqlobusiness.html

About UNIQLO

UNIQLO is a modern Japanese company that inspires the world to dress casually. We offer timeless, functional, and accessible clothing designed to make everyday life better. With over 2,300 stores globally, we’re driven by ambition, innovation, and the power of people who think beyond boundaries. At UNIQLO Canada, we believe in fostering leadership from within and growing talent that thrives on ownership and action.

The Opportunity

As our IT Onsite Support / IT Specialist, you’ll be the go-to person for keeping our Montreal head office and Quebec-based stores running smoothly from a tech standpoint. You’ll handle everything from supporting staff with their laptops to resolving in-store issues with scanners and payment terminals. You’ll collaborate with our local and global IT teams to bring innovative solutions to life. This is a great opportunity for someone hands-on, resourceful, and motivated by direct impact.

What You’ll Do

• Provide first-line technical support to store and office employees (hardware, software, network, systems)
• Troubleshoot and resolve issues with laptops, handheld RF scanners, POS systems, and payment terminals
• Configure, install, and maintain IT equipment for existing and new store openings
• Maintain IT inventory and documentation
• Work closely with the Canadian and global IT teams on upgrades and rollouts
• Travel occasionally to retail stores in Quebec for onsite support

What We’re Looking For

• 1 to 3 years’ experience in IT support, desktop support, or help desk
• Comfortable working in both French and English (written and spoken)
• Excellent troubleshooting and interpersonal skills
• Prior hands-on experience with Windows OS, networking, and retail technology
• Strong sense of ownership, initiative, and problem-solving mindset
• Must be based in Montreal and available for occasional travel within Quebec Province

Why Join UNIQLO

• A dynamic, growing brand with the stability of a global company
• A strong culture of internal development, where performance is recognized
• Work alongside driven professionals who take pride in delivering results
• A fast-moving environment where you’ll never stop learning
• Employee discount, benefits package, and growth opportunities

Chez UNIQLO, vous rejoignez une entreprise où les idées deviennent actions. Si vous aimez résoudre des problèmes, relever des défis concrets, et être reconnu pour votre efficacité, ce poste est fait pour vous.

UNIQLO Canada is an equal opportunity employer. Accommodations are available upon request during the recruitment process.