Bilingual IT and Security Operations Specialist

Overview

ExamWorks is looking for an IT and Security Operations Specialist to join our team!

The IT and Security Operations Specialist will oversee our IT operations and security functions. The ideal candidate will have a strong background in IT Operations, Governance, Risk, and Compliance (GRC) as well as firsthand experience with Azure. This role is critical in ensuring the integrity, confidentiality, and availability of our information systems. The IT and Security Operations Specialist will function as a subject matter expert on Canada-specific requirements, regulations, and best practices regarding security and compliance.

Responsibilities

• IT Operations Management:
  • Oversee daily IT operations, ensuring optimal performance of systems and applications.
  • Manage IT infrastructure, including servers, networks, and cloud services (primarily Azure).
  • Oversee the deployment, management, and security of Azure environments.
  • Manage Microsoft applications including active directory, O365, and Azure components.
  • Stay updated on Azure security best practices and emerging technologies.
  • Research, test, deploy, document, and assist teams with recent technology that is deemed relevant by the management.
  • Assist IT and Application Development teams with critical, high-level outages and with knowledge transfer and product education.
  • Work closely with and interface at all levels with IT Infrastructure, Security, Applications Development, Project Management, and Corporate/Business peer groups to understand business objectives, and drive results with limited instruction or supervision.
  • Maintain appropriate maintenance agreements for our technology solutions.
  • Perform miscellaneous duties as assigned by Management.
• Security Operations:
  • Manage and monitor IT security tools and investigate and respond to alerts and incidents.
  • Understand security tools including vulnerability scanners, firewalls, SIEM, Antivirus, email security, content filters, physical security.
  • Assist with the development and compliance of the company’s IT policies and processes.
• Governance, Risk, and Compliance (GRC):
  • Provide support and contribute to the InfoSec GRC programs such as: Risk Management, Third Party/Vendor Management, Compliance Management, and others.
  • Designated support to the business units in interacting with customers in response to audits and security questionnaires.
  • Collaborate with stakeholders to assess and mitigate risks associated with IT operations.
  • Generate reports on assessment findings and summarize them to facilitate remediation tasks for other IT operational teams.
  • Conduct regular security assessments and audits to identify vulnerabilities.
  • Ensure compliance with industry standards and regulatory requirements such as PIPEDA.
• Stakeholder Collaboration:
  • Collaborate with cross-functional teams to align IT and security initiatives with business goals.
  • Serve as the primary point of contact for IT and security-related inquiries and issues.
  • Serve as the primary point of contact for IT and security escalations between the Canadian business units, corporate, and US-Technology.
  • Engage with clients conducting compliance reviews.
  • Travel to different office locations across Canada to meet with business leaders to discuss IT and Security needs.
  • Perform all other duties as assigned by management.

Qualifications

Education and/or Experience

• Bachelor’s degree in information systems, or IT Security preferred.
• A minimum of ten years’ experience, preferably in the healthcare or insurance field.

Certificates, Licenses, Registrations

• IT Security, GRC, IT, or Azure certifications preferred.

QUALIFICATIONS

• Must have a strong understanding of IT Operations and Azure cloud services.
• Must have a strong understanding of IT Security operations and GRC operations.
• Must be able to follow instructions and respond to management’s directions accurately.
• Must be bilingual in French and English.
• Must maintain proficiency in project management as the skill becomes indispensable, especially when coordinating tasks with IT teams, business leaders, privacy, compliance, and legal departments.
• Must possess advanced skills in MS Word and MS Excel, including MS PowerPoint.
• Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitor your own work to ensure quality is met.
• Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate team behavior and promote a collaborative environment.
• Must be able to stay focused and concentrate in close quarters under normal or heavy distractions; must be able to work well under pressure and or stressful conditions.
• Adapt to change in work environment with the ability to manage change, delays, or unexpected events.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Must be fluent in French and English.
• Ability to read, analyze and interpret common to complex memos, reports, and/or licensing and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
• Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.