Bilingual Intake Case Manager

Bilingual Intake Case Manager

Apply to locations: CAN, Quebec - Full Time Remote, CAN, Ontario - Full Time Remote, CAN, Nova Scotia - Full Time Remote, CAN, New Brunswick - Full Time Remote, CAN, Manitoba - Full Time Remote

Time Type: Full time

Posted On: Posted 2 Days Ago

Time Left to Apply: End Date: November 15, 2024 (11 days left to apply)

Job Requisition ID: JR24080843

As a Bilingual Intake Case Manager, you will support our plan members across Canada through illness, recovery, and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily, and considerable telephonic communication. This opportunity is 100% remote.

Responsibilities:

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Action daily administrative tasks that include responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners (i.e., disability specialists, rehabilitation specialists, and medical consultants) to drive cases to successful return to work or job-ready resolution.
• Write letters to communicate pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members that may involve delivering difficult claims-related decisions.

What We Are Looking For:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
• A post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a healthcare program or equivalent work experience.
• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge, an asset.
• Background in a health-related field will be an asset.
• At ease with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different types of tasks.

What Can We Offer You?

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer:

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Primary Location: CAN, Quebec - Full Time Remote

Working Arrangement: Remote

Salary Range: $39,525.00 CAD - $65,875.00 CAD