Bilingual Field Service Representative - Montreal

Bilingual Field Service Representative - Montreal

Saint-Gobain Canada has an exciting career opportunity for a Field Service Representative based in Montreal to join our Warranty team. This is a great chance to join a Top Employer and contribute to our growth and success.

What’s the job? The principal function of the Field Service Representative is to coordinate, perform and provide reports regarding on-site inspections. This position also requires technical knowledge of proper application methods for siding and roofing products. Problem-solving skills/knowledge while on-site is a must. This position requires the ability to train siding installers and roofers concerning proper installation methods. This position requires the ability to stay calm in sensitive situations while performing inspections or while speaking to customers on the phone.

Inspect roofing, siding (and other products deemed necessary by CertainTeed management) at the request of CertainTeed Technical Services (Roofing), Warranty and Technical Services (Siding) and/or at the request of a plant Quality Manager. Initiate and file a report based on inspection observations. Must be able to diagnose a claimed issue while in the field performing inspections. This requires a high level of problem-solving skills and building envelope technical expertise. Provide onsite training as needed for warranty-related repairs and concerns directly to the contractor. Additional responsibilities assigned by the Technical Services Manager or the Field Service Supervisor must be completed in a timely manner. Also, perform assigned administrative tasks such as reports and other assigned tasks within time restraints.

• Perform on-site inspections of roof systems, product claims and extended warranties.
• Provide objective and detailed documentation in conjunction with claims in preparation of on-site inspection reports.
• Coordinate with relevant contacts to schedule on-site inspections.
• Complete and maintain the FAA required licensing for drone operation.
• Build a good working relationship with installers, TM’s and distributors.

Is this job for you?

What do you bring?

• A 2-year degree is preferred and/or 4 years of roof inspection or roofing experience.
• Successful completion of HAAG and Working From Heights Safety Training.
• Successful completion of driver training as required.
• Successful completion of any assigned Boost (on-line) courses assigned by the Supervisor and/or Department Manager.
• Strong skills with Microsoft Office products such as Outlook, Excel, PowerPoint and Word.
• The person in this position must always maintain a calm and professional attitude in the representation of CertainTeed.
• The Field Services Representative must have detailed knowledge of the entire CertainTeed Roofing and Siding line of products, installation recommendations and processes involving CertainTeed Roofing and Siding products.

A little more about us

Here’s what we do…

CertainTeed is a subsidiary of Saint-Gobain, one of the top 100 industrial companies in the world. Saint-Gobain employs approximately 18,000 people in North America and approximately 168,000 people in 75 countries worldwide. Saint-Gobain’s North American companies operate 145 manufacturing facilities in industries as diverse as industrial ceramics and containers, reinforcements and flat glass, abrasives, and building materials. We’re proud that Saint-Gobain North America was recognized by the Top Employers Institute as one of the best workplaces in North America & Canada.

For 113 years, CertainTeed has been synonymous with quality, trust, innovation, and service. Our team designs, manufactures and distributes materials and solutions in the construction and building materials market. CertainTeed’s broad product offering includes insulation, ceilings, roofing, siding, fence, railing, deck, exterior trim, and gypsum board products. We provide comfort, performance, and safety while addressing the challenges of sustainable construction, resource efficiency, and climate change. Our offerings incorporate and promote the well-being for each of us, and we are building a future where we collectively work together towards our core purpose to Make the World a Better Home.

What we offer…

In addition to a dynamic work culture that emphasizes dedication and effort, alongside enjoyable events and companywide activities, we also provide the following benefits that contribute to our Total Rewards Package:

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare benefits package.
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Financial Security: Competitive RRSP, Company-funded DPSP (Deferred Profit-Sharing Plan) and Employee Stock Purchase Program (PEG).
• Volunteer Day off: Give back to the community – each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity. We are proud of our National Partnership with Habitat for Humanity.

Legal Statement

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Benefits in joining us

WORKING CONDITIONS:

This position works from a remote location and has regular travel by car and plane. Additionally, this position will often climb ladders and traverse uneven roof surfaces in many different climates.

PHYSICAL DEMANDS:

Must be able to safely climb ladders and traverse uneven roof surfaces (with slopes up to 6/12) in many different climates. This position requires responsibilities for scheduling field inspections, therefore this person must be self-motivated. This could involve multiple changes to a trip to accommodate additional claims. Flexibility and proficiency in scheduling is a must.