Bilingual Early Stage (ESOP) Dialer Agent (French/English)

Our client, a large financial institution, is looking for a Bilingual Early Stage (ESOP) Dialer Agent (French/English) for a 6-month contract working remotely, with the head office in Montreal.

As a Bilingual Early Stage (ESOP) Dialer Agent (French/English), your duties will include but are not limited to:

1. Performing inbound/outbound collection calls to clients regarding past due payments.
2. Responding to inquiries regarding delinquent accounts and negotiating payment arrangements.
3. Offering hardship solutions to customers by completing risk assessments.
4. Documenting all activity details in appropriate systems.

Qualifications required for the Bilingual Early Stage (ESOP) Dialer Agent (French/English):

1. Strong bilingual communication and writing skills (French/English).
2. 2 years of previous call center or customer service experience.
3. Basic understanding of consumer collections and relevant functional procedures.
4. Intermediate knowledge of Microsoft Office (Excel, Word, Outlook).

If you are interested in this opportunity, kindly send your resume in MS Word format to Spencer@ifgpr.com today!