Bilingual Disability Case Manager

Bilingual Disability Case Manager

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Locations: CAN, Quebec - Full Time Remote, CAN, Ontario - Full Time Remote, CAN, Nova Scotia - Full Time Remote, CAN, New Brunswick - Full Time Remote, CAN, Manitoba - Full Time Remote

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: JR24060710

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement: Remote

Job Description: Manulife’s Canadian Disability and Group Life team is looking for bilingual Disability Case Managers. This opportunity is 100% remote.

As a Disability Case Manager, you’d support our plan members across Canada managing their claim through illness, recovery, and return to work. You’d provide disability benefits and proactive case management focused on return to work. The role involves applying critical thinking and judgment when determining whether to issue disability payments, strong analytical skills to interpret contractual wording and medical information, prioritizing work and actioning tasks daily with a considerable amount of telephonic communication.

Responsibilities:

• Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Action daily administrative tasks including responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners (i.e., disability specialists, rehabilitation specialists, and medical consultants) to drive cases to successful return to work or job-ready resolution.
• Write letters to communicate pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.

Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short Term Disability (STD), or Long-Term Disability (LTD) claims.

What we are looking for:

• The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
• A post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a healthcare program or equivalent work experience.
• The ability to make difficult decisions within tight time constraints.
• Disability management and/or Group Benefit knowledge is an asset.
• Background in a health-related field will be an asset.
• Comfortable with both incoming and outgoing calls.
• Strong organization and prioritization skills are required to manage different types of tasks.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

• Values-first culture - We lead with our Values every day and bring them to life together.
• Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
• Continuous innovation - We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion - We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock: Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

Salary & Benefits:

The annual base salary for this role is listed below.

Primary Location: CAN, Quebec - Full Time Remote

Salary range is expected to be between: $50,250.00 CAD - $83,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, and various retirement savings plans.

About Us: We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.