Bilingual Customer Support Representative

48K - 52K

Benefits Included

Account Manager: Marijke Kanters

Description

Our client has a great opportunity for a Bilingual (English & French) Customer Service Support Representative with a growing manufacturer in Richmond Hill, ON. Our client is currently undergoing rapid expansion; this is the perfect opportunity for you to join their customer support team! In this role, the ideal candidate we are looking for is a go-getter, self-motivated, energetic, and team-oriented individual who loves thinking on-the-go and is driven by continually learning every day to support in all areas of the company. Full-time, permanent position. Salary 48K - 52K with full benefits, free parking. Monday - Friday (hours 9.00 am - 5.00 pm). This is an in-office position at the Richmond Hill location. Full benefits after 3 months including: Dental care, extended health care, vision, and on-site parking.

Responsibilities

• Answer customer enquiries by phone, e-mail, and within the service desk ticketing system.
• Provide problem-solving and troubleshooting solutions to end-user clients.
• Interact with all levels of the organization, both internal/external clients, and act as the primary contact for all administrative needs, requests, and inquiries.
• Cross-coordinate office processes with sales and accounting staff to see customer requests to completion.
• Conduct and assist in daily office routines to support warehouse function and the flow of product shipment.
• Provide administrative support for various Institutional Distribution VPs and their management team(s).
• Participate in the development and implementation of special projects as assigned.

Qualifications

• Post-secondary education (College diploma or University degree).
• Must be fluent in both English and French.
• A background in Physics, Engineering or related discipline is an asset.
• A minimum of 2 years experience in Customer Service or Technical Support.
• Excellent computer literacy in MS Office Suite including PowerPoint and Excel, and ability to readily learn new systems.
• Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment with minimal supervision.
• Strong sense of professionalism and diplomacy with demonstrated ability to establish and maintain relationships with internal and external business partners.
• Highly motivated, detail-oriented, and eager to learn.
• Please note this is an entry-level position.