Bilingual Customer Service Specialist [French]

Kelly Services Bilingual Customer Service Specialist [French] in Calgary, Alberta

Think the best job opportunities are far away? Think again!

Great opportunities are right here in your backyard. KellyConnect is hiring remote Bilingual Customer Service Specialists to join our team. Let us help you grow at work and discover what’s next in your career.

Must reside in Alberta, New Brunswick, Ontario, Nova Scotia, or Manitoba Province.

Location: Work from Home

Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST

Due to business needs, schedules will include evenings, weekends, holidays, and overtime as necessary.

To ensure you are set up for success, there will be 5 weeks of paid training, which will include self-led activities, instructor-led curriculum, and on-the-job training.

Why you should apply to be a Bilingual Customer Service Specialist:

1. Growth opportunities available.
2. Call center career mapping for quality assurance, training & leadership opportunities for those desiring career development.
3. Work from home positions - you provide the internet, and we provide the equipment!
4. Earning potential up to $26.48/hr CAD as your career progresses and competencies are assessed.
5. KellyConnect offers paid time off & paid holidays as well as voluntary health & retirement benefits.
6. Access to our “Perk spot” program which offers discounts and rebates on goods & services from today’s best-known brands.

Responsibilities

What’s a typical day as a Bilingual Customer Service Specialist?

1. Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries.
2. Actively resolving complaints and concerns within the queue.
3. Investigating billing & fraudulent activity concerns.
4. Processing account requests.
5. Providing guidance with product features & properly diagnosing hardware/software issues.
6. Screen sharing to resolve technical issues as needed.
7. Coordinating appointments for further troubleshooting & maintenance.
8. Researching articles and work instructions to efficiently resolve inquiries.
9. Properly documenting notes and effectively summarizing conversation details.
10. Openly accepting feedback, coaching & training to further develop skills.

Qualifications

This job might be an outstanding fit if you:

1. Have the ability to build rapport and trust with people quickly.
2. Able to articulate your thoughts clearly and concisely in both languages (French and English).
3. Solicit feedback openly and adjust accordingly.
4. Have a High School Diploma or GED.
5. Have hardwired home internet with a download speed of at least 40 mbps.
6. Strong digital literacy with a commitment to continuous learning.

What happens next?

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

If you choose to apply please:

1. Interview from the workspace that you plan to work from.
2. Have your photo ID with you.
3. Have a piece of mail to verify your address.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Bilingual Customer Service Specialist today!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.