Bilingual Customer Service Representative/WFH-Représentant bilingue du service à la clientèle/WFH

NCRI is growing stronger and is seeking a Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be November 4th, 2024.

Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

Home Office Equipment Requirements:

• Equipment will be provided by the company.
• Successful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.
• High-speed internet and must have Ethernet cable connection from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.

What you will be doing:

• You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
• Problem solve with speed & reliability in order to be there for our customers and merchants when they need help.
• Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
• You will have the chance to continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products.

Why you would love to work here:

• You have the opportunity to be a part of an award-winning, fast-growing company.
• Our innovative culture promotes ongoing learning opportunities with training and mentorship.
• Competitive compensation package commensurate to experience plus benefits.

What you should have:

• You have at least 6 months of call customer service experience.
• Excellent oral and written communication skills in English and French.
• You have a customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
• You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.

NCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.