Bilingual Customer Service Representative - Remote

Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Job Title: Customer Service Representative

Department: Customer Experience

Competition: R-242725

Internal/External: Internal/External

Job Type: Permanent, Full-time

Location: Remote, QC

Salary: 22,87/hr

Reporting to: Team Leader

Start date: April 22, 2025

The Opportunity

We are looking for Customer Service Representatives who are critical thinkers, committed to helping our members daily, capable of working in a fast-paced environment, and enthusiastic about acting as our company's first point of contact. Our award-winning company culture, caring managers, training, and unparalleled support are all ways to ensure your success.

What we offer:

• No weekends or overnights - your shift will end at 8pm!
• Variety of work options: Remote, Onsite or Hybrid - let us know what works for you!
• A stable schedule from Monday to Friday, 8 a.m. to 8 p.m.;
• Comprehensive health and dental plan, fully paid by the employer, effective one month after your first day;
• Comprehensive virtual training program that prepares you for work and call taking;
• Opportunities for career advancement and development;
• Work-life balance, wellness benefits, health resources, and discounts for select fitness centers;
• A great work environment, exceptional colleagues, and supportive leaders to help you succeed!

Superstars on our Team:

• Answer questions about health benefits and plan eligibility, payment inquiries, and other general questions;
• Quickly assess and resolve issues while providing effective strategies for first-call resolution;
• Dedicated to customer service excellence and demonstrate a high level of commitment in all areas.

Skills needed to succeed:

• While previous call center experience is not a requirement, those who excel in this position often have experience serving customers over the phone, can multi-task while providing excellent customer service, and demonstrate a high level of attention to detail;
• Enjoying helping others is a non-negotiable requirement;
• Fluently bilingual (English-French); this position requires bilingualism to meet the needs of the clientele;
• Can communicate effectively by phone and email in a clear, concise, and friendly manner;
• Desire to see things through to the end and enjoy new challenges;
• Relevant training, education, or work experience in customer service or health;
• Excellent technical skills, ability to manage multiple tasks, and switch between software while assisting the caller;
• Able to handle both difficult and easy calls;
• Expert in problem-solving, understanding member needs, and quickly learning how to achieve the best results.

We thank all applicants for their interest in this position. However, only those selected for an interview will be contacted.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to ensuring recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.