Bilingual Customer Service Professional

Job Title: Customer Service Professional

Location Address: Nova Scotia

Working Arrangements: Fully Remote

Contract Duration: 01/06/2025 to 06/30/2025

Possibility of extension/conversion to FTE? Yes

Candidate Requirements/Must Have Skills:

1. Fluent in French and a minimum of 3-4 years of previous customer service/administrative/call center experience
2. Previous experience working in an in-office/hybrid work arrangement
3. Previous exposure to being measured against KPIs

Soft Skills:

• Assuming responsibility and taking ownership until resolution
• Capacity to work independently or with minimal direction, within a team
• Managing time effectively within a high volume and fast-paced work environment, including the ability to work through multiple cases simultaneously in a timely manner
• Aptitude to build positive relationships between customer/company, effectively organize, prioritize and multi-task. Attention to detail (priority)
• Ability to deal with a wide variety of personalities in a professional manner
• Confidence to handle unclear/unfamiliar expectations from customers
• Problem solving and critical thinking (priority)

Nice-To-Have Skills:

• Knowledge of 401k/pension plans (or Canadian equivalents) is an asset
• Bilingualism in English/Spanish is an asset
• Some understanding of financial services concepts

Education:

Minimum High School completion

Best vs. Average:

Outlined personal attributes/experience/skillsets that make for the ideal candidate: Compassionate, empathetic with the ability to manage ambiguity. Ideal candidate has contact center experience and is strong in both languages.