Bilingual Customer Service/Order Desk Representative

55K

Benefits Included

Account Manager Munir Jamal

Description

Our client (an industrial manufacturer) is seeking to fill the position of “Bilingual CSR/Order Desk”. This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone and e-mail, communicating order information, handling customer complaints, and processing expedites. Full-time in-office permanent role. Salary: 55K + up to 15K bonus, paid quarterly. Mon-Fri: 8:30-5:00pm. Benefits: Yes, full benefits after 3 months. Great work environment and growth opportunities!

Responsibilities

• Process Orders in French and English, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customers receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns, and complaints in a timely and efficient manner.
• Supply tracking information on shipments as customers require.
• Co-ordinate rush orders as required with Production and Shipping.
• Assist Inside Sales to expedite orders as necessary with Production.
• Issue Return Good Authorizations to determine quality issues, relay findings to customers, and process the next step accordingly.

Qualifications

• Exceptional interpersonal and communication skills in both English & French, able to present the company in a professional manner and provide excellent written reports.
• 2-3 years of Order Desk experience is a must.
• Ideally must have a great mechanical aptitude.
• Organizational skills with attention to detail.
• Good math and problem-solving ability.
• Be personally motivated and able to provide creative thought.
• Minimum of High School graduation.
• Strong computer skills with the ability to use Microsoft software (Excel, Word, etc.).
• Excellent verbal, written, and listening skills.
• Take ownership of all opportunities, challenges, and mistakes.
• A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism. Commit to a personal plan of development as necessary.
• Able to handle a high-pressure call center environment where constant multi-tasking and prioritizing of daily work is essential.
• A positive and friendly phone manner is critical.
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and keep it.