Bilingual Customer Care Service Co-ordinator

Bilingual Customer Care Service Co-ordinator

Head Office & Distribution Centre, 1840 Energy Dr, Courtice, Ontario, Canada Req #155

At East Penn Canada , our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

• Profit Sharing & Deferred Profit Sharing (retirement) program
• Excellent company paid benefit program
• Learning & development opportunities, including tuition reimbursement
• Opportunities for advancement

The Bilingual Customer Care Service Co-ordinatoris responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally. The Bilingual Customer Care Service Co-ordinator is responsible for contributing to the growth of a profitable service business by identifying and communicating areas of development and appropriate customer solutions.

Duties & Responsibilities:

• Ensure all requests / orders are accurately entered into main database in a timely manner
• Escalate customer issues
• Manage, coordinate & administer technician inventory needs based on assigned workflows
• Process all documentation related to completed service activities
• Create & generate service & parts related
• Monitor/ Manage open order reports to ensure appropriate follow up & escalations
• Responsible for the coordination of the Service Technician team
• Supporting billing and customer support
• High school diploma
• Battery industry experience an asset
• Additional sales, customer service & technical training an asset
• Flexible work style: able to adjust to multiple demands& a changing & fast-paced environment

Other Considerations:

• Must be Bilingual (French/English)
• Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.