Bilingual Customer Care Representative (Damage Insurance)

Bilingual Customer Care Representative (Damage Insurance)

Our client in the insurance sector is looking for motivated individuals fluent in both English and French to join their team. This opportunity is perfect for those seeking to kick-start their career in the insurance field. Extensive training is offered, including full assistance in acquiring required insurance licenses.

What is in it for you :

• Annual salary of $52,000 to $55,000, with potential for increases.
• Annual bonus structure of 5% to 10%, based on personal and company performance.
• 4 weeks of vacation and unlimited sick days.
• Full benefits starting from day 1, including health insurance, a wellness expense account, and more.
• DCPP pension plan with 5% company contribution, retirement savings, and an employee share ownership plan.
• Permanent, full-time role (37.5 hours / week).
• Hybrid work: 3 in-office days (Tuesday to Thursday) and 1 Saturday per month.
• Work schedule from Monday to Friday, 8:00 am to 9:00 pm, and 1 Saturday per month from 8:00 am to 5:00 pm.
• Company covers all exam fees and study materials for the OTL license (4 weeks on-site class).
• Excellent opportunities for career development and advancement within the insurance industry.

Responsibilities :

• Understand customer insurance needs and provide tailored insurance solutions.
• Quote and sell Home and Auto insurance policies.
• Assist new customers with their Home and Auto insurance needs.
• Service existing customers by updating their policies to meet changing needs and offering new products as required.
• Drive strong customer retention by delivering a world-class customer experience.
• Underwrite new business, policy endorsements, and renewals by gathering all necessary information for pricing and risk analysis.
• Stay up to date on underwriting standards and regulatory guidelines.

What you will need to succeed :

• College diploma or university degree is an asset.
• OTL or RIBO license is an asset.
• Willingness to obtain an OTL (Other Than Life) insurance license—training and exam are provided.
• Sales and customer service experience.
• Strong problem-solving and self-management skills.
• Bilingual in English and French to support clients in both languages.
• Excellent written and verbal communication skills.
• Ability to learn new software and match products to customer needs.

Training Program :

• The training class is conducted together as a group, ensuring full support and guidance.
• Training includes a 4-week program, with 2 weeks dedicated to on-site OTL licensing training (Monday to Friday, 9 am to 5 pm).