Bilingual Customer Care Agent

THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!

Responsibilities:

• Log customer requests, troubleshoot, and document to ensure accuracy.

• Monitor and track incident resolution within the Service Level Agreement.

• Develop and maintain knowledge of customer and customer-specific business environment.

• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

Basic Qualifications:

• 1 year of experience in Customer Service

• High School Diploma/GED in relevant field of studies.

• Bilingual (French/English)

• Previous experience in Banking or Payments Industry an Asset

Professional Skill Requirements:

• Proven success in contributing to a team-oriented environment.

• Excellent leadership, communication (written and oral), and interpersonal skills.

• Excellent analytical skills, decision-making ability, and problem-solving skills.

• Ability to multitask effectively and complete a variety of tasks concurrently.

• Ability to plan and use time effectively.

• Ability to work as part of a team.

• High level of flexibility.

• Client focused with a passion for Customer service.