Bilingual Client Account Specialist

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving

POSITION SUMMARY

The role of a Bilingual Client Account Specialist is that of a direct telephone/virtual meeting sales professional. The role is responsible for building a book of present- and future-day opportunities through lead follow-up and outbound call activity to existing client portfolios to source new sales opportunities (i.e. refinances, subsequent advance, etc.).

MAJOR ELEMENTS OF THE ROLE

• Utilizes proactive lead management and consultative selling skills to advise and offer solutions to existing HomeEquity Bank clients, by providing them an opportunity to access additional funds from their mortgage.
• Responsible for the client-facing sales interactions of our direct-to-consumer ancillary business; explores potential business development opportunities within the existing portfolio to uncover a client’s need to refinance, draw subsequent advances, and any other business opportunities as presented.
• Knowledge and understanding must be translated into a positive client experience, pairing client need with appropriate HomeEquity Bank solutions.
• Proactive management of excel and lead mining.
• Continuous learning- product knowledge, selling skills and relationship management techniques.

SKILLS AND EXPERIENCE REQUIRED:

Qualifications

• Bilingual in French and English. Proficient in both languages both written and oral.
• Requires a thorough understanding of the Bank’s entire mortgage product suite and business processes, as relates to Subsequent Advances and Refinances.
• Post-secondary education or approved equivalent combination of education and experience.
• Consultative sales experience is an asset.
• Knowledge of the financial services industry is preferred.

Attributes

• Results oriented with an understanding of the current financial services environment.
• The ability to deliver against established sales targets.
• Strong communication skills, particularly telephone selling skills and etiquette to effectively manage the sales process for existing clients.
• Ability to self-manage within a “pay for performance” compensation model.
• Strong sales and interpersonal skills while embracing a team-oriented culture.
• Strong organizational and time management skills.

WHY WORK AT HOMEEQUITY BANK?

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024, Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities

We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks

HomeEquity Bank offers a competitive total rewards package that includes:

• Extended health and dental benefits.
• Employee & Family Assistance Program.
• Employer-Matched Group Retirement Savings Plan.
• Employee Share Investment Plan.
• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits.
• Employee corporate discount for GoodLife Fitness.

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.