Bilingual Case Manager (French / English, #J0724-0383) (City of Kingston)

Bilingual Case Manager (French / English, #J0724-0383) (City of Kingston)

Department/Division: Housing & Social Services

Reports to: Ontario Works Supervisor

Number of vacancies: 1

Bargaining Unit: CUPE

Hours of Work: 35 hours/week

Rate of Pay: $29.39 - $36.64/Hour

*** Note: Pay Range is based on 2023 Rates of Pay***

Job Summary

Under the general direction of the Ontario Works Supervisor(s), the Bilingual Case Manager provides OW case management duties, including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome-based measures, compliance monitoring, and related client service and administrative functions.

KEY DUTIES & RESPONSIBILITIES

• Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
• Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
• Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.
• Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
• Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
• Inform participants of the services provided by the Housing & Social Services Department.
• Perform all related administrative functions.
• Other related duties as assigned.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

QUALIFICATIONS

• 3 year diploma.
• Two (2) years of Human Services case management experience in a complex and fast-paced work environment, preferably in a Provincial or Municipal Public service sector.
• Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department.

Human Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life. Case Management includes processes such as: intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, case closure.

Skills, Abilities, & Work Demands

• Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the Advanced level).
• Comprehensive knowledge of the Ontario Works Act and Regulations.
• Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters.
• General knowledge of other related legislation including ODSP Act and regulations.
• Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de-escalate conflict.
• Effective communication skills both, written and verbal, proficient in mathematics, knowledge of community agencies.
• Effective work management skills including; the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests.
• Knowledge and experience working with web-based social assistance technology, preferably the Province of Ontario's Social Assistance Management System.
• High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills.
• Valid Class ‘G’ Ontario Driver’s License is preferred.
• Must obtain and maintain a satisfactory criminal record check, including vulnerable sector.
• Must demonstrate Core Competencies: Customer Focus, Teamwork, Results Orientation, Integrity.

Please apply for this job on the City of Kingston website. The deadline to apply is November 25, 2024.