Bilingiual Finance Coordinator

We are seeking a highly organized and customer-focused Bilingual Finance Coordinator to join our dynamic team at a heavy-duty truck dealership. This position plays a key role in providing financing solutions to our customers, coordinating with financial partners, and supporting dealership operations. The ideal candidate will be bilingual (English and French preferred), detail-oriented, and experienced in finance or business administration.

Qualifications

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 2+ years of experience in automotive finance, dealership coordination, or a similar role (preferred).
• Bilingual in English and French is highly desirable.
• Strong understanding of credit principles and financing products.
• Proficient in CRM systems, MS Office Suite, and finance platforms.
• Excellent communication, negotiation, and organizational skills.
• Ability to work independently and in a fast-paced, team-driven environment.
• High attention to detail and problem-solving skills.

Responsibilities

Key Responsibilities:

• Customer Financing Solutions:
  • Assist customers in understanding and selecting appropriate financing options.
  • Present, explain, and finalize finance packages clearly and professionally.
  • Ensure all documents and applications are accurate, complete, and submitted promptly.
• Coordination with Financial Partners:
  • Liaise with various banks, credit unions, and financial institutions to secure approvals.
  • Maintain strong working relationships with all finance partners to improve approval rates and service levels.
  • Keep up-to-date with lender policies, credit systems, and financing programs.
• Ford Order Management (For Affiliates):
  • Manage and process Ford orders for affiliates.
  • Track orders, shipment status, and delivery timelines.
  • Ensure clear communication and timely updates to internal teams and affiliate partners.
• Sales Team Collaboration & Finance Penetration:
  • Work closely with the sales team to identify financing opportunities.
  • Support the development of targeted finance offers and promotions.
  • Monitor and report finance penetration rates and suggest improvement strategies.
• Documentation & Compliance:
  • Ensure all finance-related documentation is compliant with industry standards and dealership policies.
  • Maintain accurate records for audits and internal reporting.
• Customer Experience & Follow-up:
  • Deliver a seamless and professional customer experience during the finance process.
  • Conduct follow-ups to ensure customer satisfaction and timely funding.