Bilingual Client Services Specialist (French / English)

This Volunteer Placement is Located in: Roseau, Saint George Parish, Dominica

Start Date: April / May 2025

Placement Length: 6 months with the possibility of extension

Language Requirements: English Level 4-Advanced

Eligibility: Open to Canadian Citizens, Permanent Residents of Canada, and residents of the Caribbean region.

The Volunteer’s Role

The overall purpose of the placement is to strengthen the capacity of National Conversation Trust Funds (NCTF) across the region to effectively monitor performance and effectiveness of its programs, including design of tools and systems for collection of gender disaggregated data and analysis of information. As a volunteer, you will support the development of results-based gender-responsive monitoring and evaluation procedures including development of impact assessment tools, indicators and sound M&E methodologies; build the capacity of staff through training on development of monitoring and evaluation (M&E) tools.

As a volunteer, you will:

• Conduct assessment of staff capacity to implement gendered policies, programs and services
• Support the development and training resources and conduct training sessions with staff from NCTF and women’s rights and environmental organizations on gender equality mainstreaming into their programs using a human-rights based approach.
• Support the development of operational and HR policies

Essential Requirements:

• University degree in social / political sciences, international development, human rights, gender studies, social work, law, public policy, or related field.
• Minimum of 3 years of demonstrated experience in a position(s) related to the promotion of gender equality, diversity and / or women’s development issues
• Experience working with government agencies
• Experience working with senior management
• Experience in training and facilitation

What’s in it for YOU? A life-changing experience!

About Us, the Project and the Partner

Cuso International

Cuso International is an international cooperation and development organization that works to create economic and social opportunities for marginalized groups. Together with our partners, we are focused on efforts to advance gender equality and social inclusion, improve economic resilience, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Founded in 1961, Cuso International works in Africa, Latin America, the Caribbean, and Canada.

Project - BluePrints for Gender Equality

Cuso will be implementing the four-year BLUEPRINTS project funded by the Government of Canada Global Affairs Canada (GAC); the main focus of the project is to strengthen the capacity of local governments in Dominica, Grenada, St. Lucia and St. Vincent and the Grenadines to integrate gender into policies, programs, and services to better reflect the needs, perspectives and interests of the Caribbean’s most vulnerable women and girls.

Partner - National Conservation Trust Fund (NCTF)

The NCTFs works to foster effective management and sustainable use of each country’s Protected Areas and cultural assets by mobilizing financial resources for funding projects, building partnerships and sharing knowledge and information. Working with the NCTFs will further strengthen Cuso International’s aim to strengthen local organization to manage the island’s natural resources and implement sustainable environmental stewardship.

Terms and Conditions

Cuso International's terms and conditions allow you to lead a modest and healthy lifestyle similar to local living standards. This support package will cover basic living expenses for one volunteer and is not intended to cover home-based expenses (e.g. loans, support payments, etc.) or luxury items such as imported items in placement or international personal travel.

Support Package

• Modest monthly living allowance
• Accommodation while in placement
• Medical Health Insurance (including the cost of required vaccinations and antimalarial medication)
• Round-trip airfare and visa / work permit costs
• Pre-placement training, In-Country Orientation (ICO) and Reintegration Debriefing
• Support while in placement through Cuso International's Country Program Office (CPO) and local partners throughout your placement
• Access to Employee Assistance Program (EAP) while in placement and upon return
• Bonus: Additional return flight home or cash in lieu after 12 months of service for volunteers who extend for another 6 months

Accommodations

You will receive suitable housing arrangements that will be coordinated by the local program office of Cuso International for the duration of your placement. The accommodation will be fully furnished with essential items such as a stove, refrigerator, bedroom furniture, table, chairs, cutlery, upholstery, and sheets. It will include necessary amenities like running water and electricity. The experience will be similar to that of staying in an Airbnb. You will be responsible for the security deposit payment, typically equivalent to one month's rent. Additionally, the program office offers the option of an advance that will be deducted from your stipend over three to four months.

Selection Requirements

Please note that if you are shortlisted for the placement, you will be required to:

• Confirm Passport or Permanent Resident details for travel purposes
• Provide 2 Professional References and 1 Personal Reference
• Complete a language assessment during the preliminary telephone interview in the language required for your placement
• Obtain a satisfactory Police Check
• Complete a medical exam and be medically cleared before your departure
• Due to the COVID-19 situation, be double vaccinated following the World Health Organization-approved vaccines.

Protection from Sexual Exploitation and Abuse

Cuso International works with poor, vulnerable and marginalized people, mainly women and girls, to eradicate poverty and inequality. We understand the need to uphold and enforce the highest standards of ethical and professional conduct.

At Cuso International, we believe that all people, regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, age, record of offences, marital status, family status, sexual orientation, gender expression and identity or disability have the right to live lives free of harassment, sexual exploitation and abuse.

Cuso International considers all forms of harassment, sexual exploitation and abuse to be incompatible with fundamental belief in the human dignity of all people, international and national agreements and standards, and its core values. Cuso International volunteers must agree to uphold the Child Protection, Prevention of Workplace Violence, Prevention of Workplace Harassment and Discrimination, and Prevention of Sexual Exploitation and Abuse Policies and Code of Conduct.