Bagroom Supervisor

Responsibilities

1. Manage daily allocation of manpower in the bagrooms to ensure smooth operation.
2. Assign GSE to bagroom drivers and ensure proper charging.
3. Coach and mentor employees, while enforcing Company policies and procedures.
4. Write daily shift notes, record agent conversations related to any work-related incidents.
5. Investigate and report any missed bags.
6. Collaborate with our airline partners on anything baggage-related.
7. Ensure Pre-Operational Inspections for all equipment used during the shift are completed.
8. Enforce safety policy compliance and proper PPE in the bag room.
9. Review assigned ULDs, and complete uplift requests as required.
10. Conduct quality inspections.

Additional Responsibilities

1. Oversee and coordinate the operation in the bagroom.
2. Responsible for ensuring direction is provided with challenges impacting baggage, baggage scanning, NCB, AVI, USCBP recalls, CBSA recalls, Missed Baggage Ratio.
3. Participate in staff briefings with the bagroom teams at the start of every shift, outlining any challenges and opportunities.
4. Communicate operational performance feedback to the airline's management team and provide solutions to facilitate effective solutions.

Knowledge, Skills & Abilities

1. A minimum of one year of airline operations experience is preferred.
2. Experience in ground operations is an asset.
3. Recognize and action challenges that may arise promptly and efficiently.
4. Must hold or successfully receive a Restricted Area Pass and AVOP.
5. Must be able to communicate by radio, telephone, etc.
6. Ability to influence and communicate effectively at all levels.