Back of House Ecommerce Associate

905 Country Club Rd, Ojai, CA 93023, USA Req #3520

Tuesday, February 25, 2025

Job Overview

The Food Runner is responsible for providing exemplary service at the Oak. Duties include setting up for service and delivering food to guests in the restaurant. The Food Runner is ideally positioned to enhance the guest experience and plays an essential role in the resort’s goal of exceeding high guest expectations. Remaining constantly aware of the restaurant environments, engaging with guests, anticipating their needs and taking initiative to improve their stay will be focus areas for the Food Runner.

Minimum Requirements

1. Minimum 2 – 3 years of food & beverage experience in an upscale establishment.
2. Possess a positive, outgoing and friendly personality.
3. Ability to follow the OVI standards of presentation, body language, and verbiage.
4. Ability to work cohesively with other employees as part of a team.
5. High school graduate.
6. Reading, writing, and oral proficiency in the English language.
7. Ability to work a flexible work week including nights, weekends, and holidays.
8. Ability to communicate in English with guests/visitors, management, and co-workers.
9. Ability to perform basic mathematical computations.
10. Ability to prioritize and organize work assignments.
11. Ability to handle obstacles in a positive and professional manner.
12. Maintain professional appearance, behavior, integrity, and openness.
13. Knowledge of the OVI’s philosophy and practices.
14. Ability to provide clear and pleasant telephone communication to all callers.
15. Knowledge of hotel’s standards, policies, and procedures.
16. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information.

Essential Job Functions

1. Demonstrate knowledge of The Ojai Valley Inn’s style, practices, culture, terminology, organizational structure, and general philosophy.
2. Maintain a friendly yet unobtrusive manner with all guests throughout their dining experience.
3. Attend all required meetings.
4. Ensure all Human Resource policies and practices are applied consistently while adhering to all Federal, State, and Local laws.
5. Promote teamwork and foster a harmonious working climate.
6. Promote good public relations and handle complaints or concerns of guests.
7. Recognize and address potential intoxicated, disruptive, or undesirable guests.
8. Properly handle and report employee guest accidents.
9. Respond properly to any hotel emergency or safety situation.
10. Perform other tasks or projects as assigned by the Manager, resort management, and staff.
11. Constantly monitor appearance, attitude, and degree of professionalism to ensure strict adherence to the OVI’s standards of quality service.
12. Follow proper payroll and uniform procedures.
13. Offer guests of the restaurant an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual.
14. The Food Runner must always have their “tools of the trade” on their person during shift.
15. Ensure all food is delivered within a timely manner and notify the Server and the MOD if delays occur.
16. The Food Runner must review all tickets prior to leaving the kitchen.
17. The Food Runner must arrive with the food and deliver all items as noted on the ticket.
18. The Food Runner must clear all items from vacated tables as quickly and quietly as possible.
19. Ascertain a guest’s satisfaction and handle any problems, informing a manager of the resolution.

The pay for this position is $16.50/hour plus gratuities.