Avp, procurement governance & compliance

Manulife is a leading Canada based financial services organization with principal operations in Asia, Canada and the United States where we operate as John Hancock. With market-leading positions across North America and Asia, we leverage a diverse business platform that offers a range of financial solutions in both developed and developing markets around the world. Our vision is to help people with their most important financial decisions. To enable that vision, Manulife is aligning our entire organization and providing advanced tools and capabilities to help achieve our goal of putting the customer at the centre of everything we do, culturally and operationally. We are embarking on the most forward thinking strategy in our history as we shift from the traditional product and distribution focus.

Procurement manages enterprise-wide sourcing of a wide variety of goods and services, including IT & telecom, facilities, travel, print, fulfillment & distribution and HR services. Accountabilities include policy and process development, leadership of significant sourcing events including contract negotiation, vendor management and procurement-related operational support.

Position Responsibilities:

The AVP, Procurement Governance is responsible for ensuring effective oversight of the Company’s Highest Risk vendors globally and ensuring that we are aligned with regulatory requirements.

1. Develop and maintain the Global Procurement Policy in line with regulatory requirements and Manulife standards.
2. Develop the Global Travel and Events Policy in line with Manulife strategic priorities and expense objectives.
3. Create policy training materials and deliver training to staff globally. Training may include early morning or evening calls with Asia.
4. Support Procurement Client Support with answering questions regarding the policies.
5. Ensure required programs are completed in a timely manner and accurately. Such programs include path-to-green reporting, annual attestations, line 1B reporting, Archer issues/Caps, etc.
6. Timely completion of governance and compliance reporting requirements including quarterly compliance reporting, entity-level control assessment, quarterly Enterprise Vendor Risk Management Committee reporting, annual recovery plan, etc.
7. Complete Risk Control Self-Assessment working with other members of Procurement and Operational Risk, track risk remediation plan.
8. Partner with IRM, Compliance, Procurement Operations, Investigative Services and other groups to ensure positive teamwork and alignment of objectives.
9. Participate in audit reviews, both internal and external, and recommend action plans, when required.
10. Lead the evolution of the procurement performance management framework (e.g. KPIs, SLAs).
11. Lead regular policies/processes review; collaborate with other SPO teammates and business and propose recommendations.
12. Create and maintain SPO library and templates.
13. Contribute to the creation of Vendor Management policy by ensuring Manulife meets regulatory requirements and sustainability guidelines.

Required Qualifications:

• Bachelor’s degree in Business, Economics, or Finance.
• Experience in Procurement, Risk, and/or Finance.
• 10+ year demonstrated success in a progressive number of Procurement or Risk roles.
• Industry recognized Procurement Certification(s).
• Experience in Procurement and/or Vendor Governance including implementation of vendor management policies and new processes.
• Strong written and verbal communication skills with the ability to effectively communicate with all levels including senior management.
• Confidence, maturity and credibility to deliver and present to Senior Executive leadership and business unit leadership teams.
• Ability to foster and build relationships, engage and influence others, work with diverse subject matter experts. Flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity.
• Strong relationship-building skills to build effective working relationships with Segment and business unit leader.
• Proficient in MS Office Suite of products including MS Word, Excel, MS Project and MS Visio.
• Ability to influence across all lines of business and at all levels within the Company.
• Proven ability to multi-task and manage concurrent projects.
• Excellent presentation and facilitation skills. Work well under pressure.
• High level of self-motivation and keen sense of 'owning' and delivering on project deliverables.
• Understanding of complex/matrix organization.
• Expertise in working within a global organization.

Preferred Qualifications:

• Skilled communicator - communicates complexity with clarity and ease; articulates a clear view of concepts, ideas, and objectives; able to interface with different stakeholders at all levels; represents the company externally with confidence; skilled in both oral and written communication.
• Problem analyzer and decision maker - effectively searches and uses industry and market insights; able to assimilate, synthesize, and present complex information in a value-added form; attention to detail; evaluates feasibility and practicality of ideas and options; takes ownership and makes informed and timely decisions.
• Experience with Vendor Risk Management and Operational Risk Management.
• Experience in roles within large, multi-national corporations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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