AVP, Canadian Performance Management

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Financial Crimes & Fraud Mgmt

Pay Details: $145,000 - $200,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This mandate will play a critical role within TD's Canadian Fraud Management (CFM) business and our continuing evolution related to the overall fraud strategy. Reporting to the Vice President, Canadian Fraud Management Group, the AVP, Canadian Performance Management, CFM will build and deliver against the following:

1. Lead diverse teams of highly skilled and knowledgeable professionals (technical, analytical and fraud savvy) in managing the current and forward-looking prevention, detection and mitigation of fraud through the development of strategies, rules, and tactics to provide critical support and risk mitigation to multiple lines of business (products and channels).
2. Operate in a constantly changing and fast-paced environment as threats evolve and effectively balance the impacts to the customer and colleague experience.
3. Lead the overall direction and development of fraud strategies for Canadian Personal and Business Banking products.
4. End-to-end accountability for developing and determining the execution plan of fraud strategies to mitigate fraud loss.
5. Drive and align analytical modeling priorities AI2 to maximize the return on investment to the bank, our customers, and colleagues.
6. Leverage deep subject matter expertise to develop and deploy a vision by providing creative thought leadership while aligning with key partner priorities.
7. Develop and maintain productive relationships with key stakeholders, supporting Partner Integration as required.
8. Develop repeatable and consistent processes for fraud intelligence gathering.
9. Establish an industry presence and build relationships with appropriate industry partners.
10. Attract, motivate and retain a highly diverse qualified and engaged team to fulfill current and future business needs.
11. Be a subject matter expert from an overall bank and fraud perspective to support bank projects/initiatives.
12. Keep abreast of emerging issues, trends, and evolving regulatory requirements.
13. Ensure that the execution of fraud strategies balances customer experience, fraud loss performance, and operational cost.
14. Utilize diagnostics to identify system, strategy and operational efficiencies.
15. Establish clear goals and metrics, assess and explain variances, seek opportunities and drive continuous improvement.
16. Expand detection capability for new and emerging fraud trends and vectors.
17. Convert insights into recommendations to drive initiatives.
18. Monitor customer, account and transactional trends to improve fraud detection.
19. Design champion/challenger strategies that lead to ongoing learning and improvement.
20. Demonstrate an understanding of critical regulations and payment network rules.
21. Monitor and report on compliance with risk appetite and policies.
22. Provide thought leadership and oversight to the Fraud Claims transformation.

KEY LEADERSHIP BEHAVIOURS:

1. Set strategic direction and roadmap for Canadian Performance Management.
2. Identify and execute against continuous improvement opportunities.
3. Engage team members at all levels, inspiring them to deliver against the customer experience.
4. Build and nurture relationships across CFM.
5. Role model behaviors consistent with TD's leadership profile.
6. Promote a unique and inclusive performance-based employee culture.
7. Take risks that are understood and can be managed.
8. Support speed, simplicity, agility in decision making and action.
9. Exceptional People Management experience.
10. Think strategically, facilitate discussions, and communicate to all levels including leadership.
11. Build trust with colleagues and business partners by demonstrating personal consistency in communications and actions.

QUALIFICATIONS / SKILLS / EXPERIENCES:

1. Undergraduate or Post Graduate degree in Business/Commerce or Business Administration.
2. Strong business acumen and analytical capabilities.
3. Strong financial management skills.
4. Forward thinking and strategic thinking capabilities.
5. Independent thought leadership and the ability to navigate complexities.
6. Proven ability in developing and deploying a vision.
7. Effective at managing multiple priorities and tasks.
8. Experience leading large scale and complex projects is an asset.
9. Ability to influence at senior executive levels.
10. Excellent customer service orientation and a professional approach.
11. Strong communicator, with excellent oral, written and presentation skills.
12. Organizational awareness & the ability to balance the viewpoints of various stakeholders.
13. Good working knowledge of Personal Bank, Business Bank and Enterprise Shared Services businesses.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical, and mental well-being goals.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development:
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:
We'll reach out to candidates of interest to schedule an interview.

Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.