Automotive Service Advisor

Morrey Nissan Infiniti of Burnaby is a member company of the Morrey Automotive Group, a family-owned company.

We are offering a position of a Full-time Automotive Service Advisor to join the Service Team at Morrey Nissan Infiniti of Burnaby. In this role, you will provide exceptional customer service in the booking of service appointments, writing of repair orders to resolve customer vehicle concerns, recommending services, and ensuring our customer’s vehicles are safely maintained to manufacturer specifications. You will also educate customers on servicing and repair needs while translating standard repair terminology into common terminology. We pride ourselves in building relationships with our customers.

KEY RESPONSIBILITIES:

1. Prompt and professional greeting of customers that come through our door.
2. Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
3. Writing of service repair orders to resolve customer concerns, conducting the walk-around process, reviewing vehicle history to identify servicing and repair needs.
4. Promote sales of appropriate servicing, parts, & accessories.
5. Effectively communicating with guests over the phone and in person.
6. Maximizing revenue per work order while maintaining customer satisfaction.
7. Overseeing the service & repair process of one’s customer from beginning to end.
8. Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs.

YOU ARE:

1. Customer service-oriented with a passion to build relationships with customers.
2. Detail-oriented in all aspects of the customer visit.
3. Possessing the desire to perform at the highest level in a high-performing team.
4. Able to manage your workload, deadlines, and fulfill the demands of the busiest Nissan Service Department.

MINIMUM REQUIREMENTS:

1. Must have 2+ years of related experience.
2. Automotive experience preferred.
3. Forward-facing customer service experience or sales experience.
4. Strong ability to multitask.
5. Able to work in a fast-paced environment.
6. Must have a valid driver’s license and clean driver’s abstract.
7. Experience with DMS software (CDK preferred).
8. Multi-language skills are an asset.

WHAT WE OFFER:

1. Strong compensation plan.
2. Competitive health plan.
3. Ongoing training and development support.
4. Opportunities for career advancement.
5. Diverse and inclusive culture.